Hello there!Thank you so much for taking the time to share your experience with us - we deeply regret that your journey with our app left you feeling disappointed.First and foremost, we want to address the concern around your subscription. From your description, it seems that you initially purchased a 3-month plan directly through our website. This would explain why the subscription doesn’t appear in your Apple ID - only App Store purchases are listed there. Once the initial 3 months came to an end, the subscription was automatically renewed at the standard price for the next billing period, as per the auto-renewal feature.Please note that the renewal happens only if the subscription remains active and hasn’t been canceled, which is the case in your situation. This feature is designed to ensure uninterrupted access without the need to manually renew, but we understand that it can be unexpected if the details aren’t clearly noticed. To help prevent such confusion, all relevant information - including pricing and renewal terms - is clearly stated during checkout and also outlined in the Terms & Conditions and Membership section of our app. That said, we completely recognise that sometimes key details might be overlooked, especially when trying out a new platform, and we’re genuinely sorry for the frustration this has caused.We also understand that our content may not have resonated with you, and we fully respect that every person has different preferences and needs when it comes to their self-improvement journey. 🙏We’d love to turn this experience around by reviewing your case again and ensuring everything possible is done for your satisfaction. If you're open to it, please update your review with your request number, or feel free to contact us again at support@liven.com - this will help us reach you faster and assist you further.

Hi there,Wow! Thank you so much for your amazing review! It truly means the world to us to hear that Liven has made such a positive impact on your life. 🤩Creating a calm and supportive space for our users is at the heart of what we do, so it’s wonderful to know that the app’s design helps you stay focused without feeling overwhelmed.Your kind words inspire us to keep improving and supporting as many people as possible. If you ever need anything, don’t hesitate to reach out at support@theliven.com. Wishing you continued success and peace on your journey! 💜

Hello,Thank you so much for your wonderful feedback! We’re thrilled to hear that Liven has made such a positive impact on your emotions and overall well-being. It’s fantastic to know that you’ve found the content and the AI assistant feature especially helpful in understanding yourself and your thoughts.😊We completely understand how life can sometimes get in the way of consistency, but we’re so happy that you’ve decided to continue your journey with us for the upcoming year. We truly appreciate your trust and are excited to keep supporting you on your path to personal growth.🙌If there’s anything more we can do to help or if you have any questions, please don’t hesitate to reach out to us at support@theliven.com.💜