Hello,Thank you so much for your 4-star review! We're thrilled to hear that you appreciate having the app available in French. 😊 We aim to make Liven accessible to as many users as possible, and it's wonderful to know that the French language option enhances your experience.If you ever have any questions or need further assistance, don't hesitate to reach out to us at support@theliven.com.Thank you for being part of the Liven community, and we appreciate your patience as we work to improve our service! 💚

Hello there,Thank you for sharing your experience, and I want to begin by sincerely apologizing for the negative impression we’ve left — the situation you described is absolutely not the experience we ever intend for our users, and I truly regret the frustration and distress it has caused you.I deeply appreciate the opportunity to address your concerns and bring the clarity that you deserve.First and foremost, we want to firmly assure you that we never initiate any payment without explicit user consent, nor do we have any technical means to charge users without a confirmed purchase. What you described — feeling as though you were signed up and charged without realizing — is incredibly upsetting, and I completely understand your reaction. The test you took is part of our introductory flow meant to personalize the in-app experience, and I fully acknowledge that we did not communicate this next step clearly enough. For that, I am truly sorry.After completing the introductory test, we do present billing terms clearly, including:✔ the auto-renewal policy,✔ the difference in pricing between trial/introductory rates and full membership,✔ and a final confirmation step where the user manually enters or approves the payment method before proceeding.This is followed by an automated order confirmation email, but we understand this can be missed, especially if it lands in spam or gets lost among other emails. Still, we recognize that the process must be as transparent as possible from the start, and your feedback makes it clear that we need to do better.Regarding your communication with our support team — I want to deeply apologise if our resolution felt dismissive or incomplete. Even though our general money-back policy outlines specific terms, we always aim to treat each case with care and fairness, especially when there is confusion or misunderstanding. I regret that our support response made you feel unheard, and I’m genuinely sorry that this situation escalated to the point where you felt you had to consider formal action. Your frustration is entirely valid.Most importantly, I’d like to assure you that we are more than willing to review your case again in full, regardless of previous decisions. If you’ve already contacted us, please feel free to update this review with your reference number, or email us again at support@theliven.com — our team will prioritize your case for a fresh and thorough review. Our mission is to support, not distress, and we take that responsibility seriously.I want to express my heartfelt apologies for the stress and confusion this situation caused, and thank you for holding us accountable. Your feedback helps us improve, and we hope we can still find a fair and respectful resolution for you.

Hello Aurélie 🌷Thank you for sharing this with us. Your note brought a gentle smile to our day, and we’re grateful you took a moment to be here with us!