Paysend: Money Transfer App 4+

I NEVER write reviews but I will have to make an exception on this occasion. I was trying to make an online credit card transfer to bank account through pay pal and after many, many unsuccessful attempts through this source and others, I stumbled across paysend. I had to contact my card issuer at first to confirm transaction then after 5 mins all was well.

Very convenient and service and quite fair too as to send to someone you know there are no fees so they are not greedy. Very happy with this service as without them I don’t know how I would have made this transfer as it is online/store card only.

So thank you paysend very happy customer.

Hello, Thank you so much for your feedback! We’re delighted that you’ve chosen Paysend for your international money transfers, and thanks for your feedback! Money transfer apps need to be fast, affordable, and hassle-free when sending money abroad - this is the Paysend way! We hope you continue to choose Paysend as your money transfer app in the future! Kind regards,
The Paysend Support team

I’m rating this 5star so it comes up on the reviews but this is a 0 star product. Do not use this service they are shocking the worst bank I have ever used. Just check the most recent reviews and see for yourself. Rubbish technology, delayed payments, and the worst customer service. Please save yourself the trouble and do not use Paysend.

Please do not use this service under any circumstance I cannot stress how much pain and anguish this has caused me. My mental health has suffered as a result of using Paysend.

Hello,

We're sorry to hear about your experience.

Unfortunately, the information provided in your review is insufficient for us to check the details. Please send us an email at success@paysend.com with the phone number associated with your Paysend account. We will investigate the issue and will assist you further. Thank you.

Kind regards,
The Paysend Support team

I started using the App thinking all would be well but I am not happy with the fact that I need an ID/ Passport to use a virtual card. However, I love the idea of being able to have an actual bank account with bank details.

The main reason I am writing this review is because, 8 whole days ago i ordered a Paysend card and it has not arrived. I spent 4.99 to order this card out of real earned money and I will wait a few more days for the card to arrive. If it does not I will have to make a complaint for my money to be returned. - (by the way I hate the ID confirmation completely).

Sorry for the long complaint but until these problems have been solved i will not leave in untouched.

Hello,

Being a regulated financial institution, Paysend is obliged by the applicable laws and regulations to collect certain documents and information from you, including information about you. It’s a standard KYC procedure that is carried out by most money transfer services.

Sorry to hear that your card didn't reach you yet. As a result of the current COVID-19 pandemic, card orders may be delayed and take longer to reach you due to local authorities and postal services adhering to changing guidelines.
Kindly reach out to us if you still haven't received your card, we will check the delivery status.

Best regards,
The Paysend Support team