Beware!!! Even though have cancelled the weekly subscription since April 8, and my Apple App shows that! BUT my card has cotnituned to be charged every week and today is July 19, that would make it 15 weeks of unauthorised charges, with the 16th coming up!!! I would not have known if I did not have to check my CC statement last month! have reached out and sent a few feedbacks, with NO reply! Unbelievable!!!
Thank you for sharing your terrible experience, and we fully understand how upsetting the continuous unauthorized weekly charges are after you canceled the subscription on April 8. We sincerely apologize for the lack of reply to your previous emails and the billing trouble that has troubled you for months.All App Store subscriptions are fully managed by Apple ID. Even if you canceled on the Apple subscription page, please double-check that the auto-renewal toggle was fully turned off, and confirm no separate active subscription plan exists under your account.To resolve your long-term charge issue and arrange full refunds for all abnormal weekly deductions, please leave your UID, registered email here. Our billing team will immediately audit all your weekly orders, stop future recurring charges permanently, and process full refunds for all unauthorized deductions.We will also improve our customer service reply efficiency to ensure all user messages get timely responses. If we fully resolve your billing issue for you, we would really appreciate your understanding.