Dear ComplainEatr,Thank you for sharing your detailed experience, and we’re very sorry for the disappointment and frustration this has caused. We completely understand how upsetting it must feel to spend time filling in your preferences and health details, only to receive meal suggestions that are unrealistic, unbalanced, or don’t work at all. Suggestions like “pickles for lunch” or “sambal as dinner” are unacceptable, and we sincerely apologize.Our development team is already working hard on fixing these issues:Improving the meal planning algorithm so calorie counts are accurate and meal suggestions are realistic and balancedCorrecting recipe generation so it always provides complete dishes instead of just single ingredients or saucesExpanding the ingredient search function to ensure that common foods like fish or salmon always return resultsRegarding your payment: since the subscription was made through the App Store, all charges and refunds are managed directly by Apple. Developers like us unfortunately cannot process refunds ourselves. To request a refund, please:Visit reportaproblem.apple.comSign in with your Apple IDLocate your Eatr purchaseSelect Request a refund and explain that the app did not function as expectedApple typically reviews refund requests within a few business days and will notify you of the outcome directly.We sincerely apologize for the poor experience and for not meeting your expectations. Your feedback is extremely valuable, and it will help us improve Eatr to better serve users in the future.Warm regards,The Eatr Support Team

This is a situation we want to get to the bottom of, and we apologize for the trouble. Since the App Store shows no record of the charge, it most likely came through our website, which our team can investigate directly. Please write to us at eatrhelp@gmail.com with your payment details, and we also regret that your earlier emails went unanswered — we'd like the chance to set it right.— The Eatr Support Team

Dear Awhllllll,Thank you for your message, and we’re truly sorry for the disappointment and frustration this has caused. We completely understand how upsetting it is to expect a three-month free trial, only to be charged immediately and then have your refund request denied.Since all subscriptions on iPhone are billed through the App Store, the timing of charges and refund decisions are fully managed by Apple. We as developers do not have access to your billing details and cannot issue refunds ourselves. If Apple rejected your request, the only way to appeal is to reply directly to their decision email or contact Apple Support by chat or phone to request a manual review.We also sincerely apologize for the gap you felt between the advertised features and the in-app experience. Your feedback is very important, and we’ll use it to ensure clearer communication about trials and to improve feature reliability.We regret that you’ve already chosen to delete your account, but we still want to thank you for trying Eatr and for sharing your concerns — they will directly help us improve.Best regards,The Eatr Support Team

Dear Force me to comment,We’re very sorry for this experience and understand how frustrating it is to pay for a yearly plan and then be asked to subscribe again. This is not expected behavior.What you’re seeing is usually caused by a subscription sync or authorization issue, not because your annual plan was canceled or expired. Your one-year subscription is still valid, even if the app doesn’t recognize it correctly right now.We also apologize if you haven’t received a reply yet — your message has not been ignored. We’re actively working on improving account recognition and support response times to prevent situations like this.Thank you for sharing this — it helps us identify serious issues that need fixing.With best regards,The Eatr Support Team