PhonePe: Secure Payments App 4+

Very poor customer care

It’s one of it’s kind . Great and user friendly. Helps at many situations. Previously I have been using GPay. Sometime later I got bored with. the system and its interface and its and it’s a design for working with the server. It faces a lot of server issues regularly .so I have started using PhonePe instead. Everything seems working flawlessly I faced the issue with one of my transactions, 1500. The money has been deducted from my bank account and did not receive by the recipient till now after 15 days.. first day and did not receive the money. I made a complaint with PhonePe customer care system. I got some reply, which did not satisfy me then I tried to call customer support on phone. I dialed the number. It only goes to the IVR system, but no real person talking to us, real person talk to us on real time basis we can share our compliant and make him understand. but no one talk to us. It keeps irritating and make us annoyed and the PhonePe customer care support this totally waste of time .no solution will be given to the customer looking for the good solution. I’m totally tired with that then I had to make the complaint the RBI ombudsman. I made the complaint with . The PhonePe to make some amendments in Customer Care system to talk some real person to clarify the customer queries should be good and really helpful. Please take my humble request and do the needful.. thank you PhonePe

Simple clean interface

I like the simple user interface, unlike PayTM which is a total clutter. Here are my suggestions: 1. Trust is very important. I need to be reassured that my data is safe with you. Please consider GDPR or equivalent compliance. I have switched over to PhonePe only due to an assumed trust factor. 2. After a payment is made, immediately show the amount transferred in big bold text. I often have to wait for the animations to run before showing it to the merchant. 3. Show bank account balances on the same page like how PayTM does it rather than showing it on a separate temporary page. Sometimes it is required to view all balances in one page. Bank account, wallet, UPI lite, fast tag. All in one balance page (even if I have to enter the pin for each one by one). 4. STOP ads in notifications, there is no way I will switch on notifications, which means I miss out on transaction notifications.

Fraud -Must Read

Yesterday i got a call phone phone pay .. like they were saying i have got an cashback amount of 3499 from wohoo so they called me to redeem the benefit or the cashback amount i got. They ask me to open phone pay app go to the notification click on the first notification that they have send of reward of 3499 when i had clicked on this there is the only option of pay. they said me to click on pay button nd then to put the password of my phone pay, I did it just bcoz I have 0 balance in my account 😂 so it didn’t proceed, it came out as failed transaction then he ask me my account balance. I told him i have zero balance He wants to took details of my second bank account, I didn’t provide. so he told me to deposit at least 1000 rupees in my account so he can do fraud n cut down that .. i realised it soo late that it was a fraud call. the way he was talking kind ofBihari language nd so unprofessional couldn’t pronounce confirm well, so guys if u have balance in your account do not proceed on such call, they ask to pay that they were transferring it to our bank account but jis bank account me hame amount chaiye wahi bank account se pay option kaise aa skta h😂. So plz be aware. I have saved 3499 bcoz thank god mere account me zero balance thaa wrna wo mere hi account se deduct ho jate.

Developer Response ,

Hi there! We at PhonePe never call our users and ask for OTP to receive cashback. We are very particular about maintaining the safety and confidentiality of our users' data. Kindly refrain from sharing any OTP, CVV, Bank Details, BHIM UPI PIN, or accept cashback via unknown calls or requests. ^JP