Paytm: Secure UPI Payments 4+

Paytm has the most unprofessional ways to interact with customers. The very primitive chat bot in the app provide only limited options to capture customer issue/feedback. And surprisingly, the issue raised appears solved immediately in the app, while no action has been taken by Paytm. And also, their agents call to follow up on due payment using different mobile phone numbers and that too in a total illiterate manner and not synchronised with each other. After listening to the issue, verbal assurance is given by some of them, however no ticket no email. But nothing actually is done by them. If Paytm wants to retain customers, they should really work on priority to setup a professional customer care like any bank or other institutions, and give proper attention to customer’s concerns and resolve them. I am a frustrated customer who has now stopped using Paytm for any further transactions - competitors in the market provide much better service.

This hassle of updating the app every other day or probably twice in every week is really tiring , it’s convenient if you have WiFi but when you are in any public place or for that matter the majority of Internet users in this country depend on Mobile Data rather than WiFi and the increasing size of the application and sometimes due to high usage of data in a particular area/location, network server tends to be slow and results in consumption of extended duration of time thus , hassle . I know some points made here are beyond your control such as network providers and stuff , but you being one of the major payment gateway in India and having a renowned presence in market should design the app according to its users within this land mass , make it quicker and smoother .
The other day it was late night , my phone was gonna die and when I had to use paytm as I didn’t have any cash then , it consumed hell lotta time,eventually my battery flushed out helplessly I had to look for atm .

PS - Get rid of unnecessary options as Paytm mall within the app and some other less demanded features. Segregate the features and design various apps accordingly, now that people are aware that paytm has so many features they can install your various applications as per their need which would save time and resources as DATA but keep compatible user interface. I hope this feedback would be appreciated and you could make some adjustments accordingly .

I have been using paytm for years now and the customer support was always bad. Once or twice I had payment related issues where my refund was not credited on time and everytime I had to lodge a complaint with consumer helpline to actually get help from paytm. Customer support wouldn’t reply to your query with direct answers, for example you ask why have I been charged xx amount, they would reply either with the policy details or tell you that yy amount is already refunded. Totally irrelevant answers. Plus there is no number that you can call to put your point across clearly. And oh my god the response time! They say that they would respond in 2-4 hrs but it never happens.
Recently a random charge has been levied on my paytm postpaid and it doesn’t say why. I had cleared my dues on time, paid the convenience fee and still there was an unnamed charge I had to pay. It’s been 3 days since I contacted paytm about it and so far they have told me that convenience fee + GST % is charged on postpaid which was not my concern. Then after I explained the problem again in clearer words, they again responded that an amount xx has been charged as convenience fee. I don’t want to know the convenience fee. I already know what convenience fee is. It’s not even about the money. It’s about the trust I have had on paytm for years. Now I would think twice before using paytm.