Dear Customer Service Team,I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered with the billing process for my subscription to Face App.On 10th aprl 2024, I signed up for a one-year subscription to Face App at the price of 1999. However, to my dismay, I discovered that my account was charged twice for the same amount, resulting in a total deduction of 3998 instead of the expected 1999.I understand that billing errors can occur, but I am disappointed by the lack of transparency and accuracy in this instance. As a loyal customer, I expect a seamless and trustworthy billing process. This double charge has caused inconvenience and frustration on my end.I kindly request that you rectify this issue as soon as possible by refunding the excess amount deducted from my account. I trust that you will take prompt action to resolve this matter and ensure that such errors do not recur in the future.I appreciate your attention to this matter and look forward to a swift resolution. Please do not hesitate to contact me if you require any further information or clarification regarding this issue.Thank you for your understanding and cooperation.
Hello, thank you for contacting us. We would love to help you, but we would need more information. Please navigate to FaceApp > Settings > Support > Report an issue and send logs.