I started what I believed was a simple free trial. There was NO clear warning that almost ¥15,000 would suddenly be charged from my card for a YEARLY subscription.The pricing was shown in a misleading monthly format, and nowhere was it made obvious enough that I was agreeing to lose this amount of money at once. Almost all the money on my card was taken unexpectedly.I cancelled immediately after discovering the charge and contacted support right away, but this experience has completely destroyed my trust in this app.Please be extremely careful before downloading or starting a trial. Read everything multiple times and check your subscriptions immediately, because this can turn into a huge unexpected payment very fast.I would never recommend this app to anyone after this experience.
Dear Learner, we’re truly sorry for the unexpected charge and the distress this situation caused. This is not the experience we want for our users, and we understand how upsetting it is when subscription terms do not feel clear enough. We always strive to keep our pricing and subscription details transparent, so we regret that this may not have been your experience. Please contact our team at care@promova.com so we can review your case more carefully, clarify any misunderstanding, and assist further to find a satisfactory solution. Your trust is very important to us, and we’ll be glad to answer any questions you may have.