Ride e-scooters/e-bikes at a discount!
"LUUP" is a sharing service that allows you to ride small e-bikes and e-scooters around town from anywhere and return them to the place you choiced. The service is currently available in Tokyo, Osaka, Kyoto, Yokohama, Utsunomiya, Kobe, Nagoya, Hiroshima, Sendai, Fukuoka, Kitakyushu and Hamamatsu! Please use this service for commuting to work, school, shopping, and other places that are a little too far to go on foot!
FEATURES
1. No license required! You can ride an e-scooters if you are 16 years old or older!
You can ride an e-scooter after passing age verification and a traffic rules test.
2. Complete everything from ride to payment with the app
Procedures to use are completed via the app and the ride begins. Payment is also made through the app, so all you need is a mobile phone.
3. Membership registration is free! You can start using it today!
You can use the service immediately after downloading.
4. Small but powerful electric assisted bicycles.
Although the vehicle is designed to be small, it is powerful, and anyone can ride it stably without getting tired. It is perfect for sightseeing or cycling for a change of pace.
5. High-density parking installation in our service areas
Parkings are densely located in the service area, so you can ride right when you want to, without having to walk for a long time to the parking. You can check the parking map from the LUUP app.
AREAS OF OPERATION *As of July 2024
Tokyo (Shibuya, Meguro, Minato, Setagaya, Shinagawa, Shinjuku, Chuo, Chiyoda, Koto, Sumida, Taito, Bunkyo, Toshima, Nakano, Suginami, Arakawa, Kita, Ota, Itabashi, Adachi, Mitaka, Musashino)
Yokohama City (Kanagawa, Naka and Nishi areas)
Osaka (Kita and Minami areas)
Kyoto (Kyoto City)
Tochigi(Utsunomiya City)
Hyogo (Kobe City)
Aichi (Nagoya City)
Hiroshima(Hiroshima City)
Miyagi(Sendai City)
Fukuoka(Fukuoka City, Kitakyushu City)
Shizuoka(Hamamtsu City)
Other areas and nationwide!
HOW TO USE LUUP
You can use LUUP in [4 steps]!
1. Find LUUP parkings around town
You can find parkings on the app's map
2. Use the in-app camera to read the QR code on the vehicle and unlock it
Select the parking point for returning before the ride to ensure the return of the vehicle (* You can change the place during the ride)
3. Start the ride to the destination
4. End riding when you take a photo of your LUUP bikes or scooters parked in the parking and make an in-app payment
PRICE
Prices vary by city and region.
Rates for Tokyo, Osaka City: 50 yen (including tax) as basic ride fee + 20 yen per minute (including tax) as time fee
Rates for other major areas: 50 yen (including tax) as basic ride fee + 15 yen per minute (including tax) as time fee
*Currently, the same fee applies to both e-scooters and bicycles.
*Prices may differ in some areas. Please see the LUUP help page for details.
NOTES
- Credit card registration is required.
*The name "loop" is sometimes incorrectly used, but the correct name is "LUUP".
*"QR Code" is a registered trademark of DENSO WAVE INCORPORATED.
I am writing to formally express my frustration regarding a recent subscription charge that occurred while using your app during my trip to Japan.As a foreign traveler unfamiliar with the local language and the specific UI of your application, I encountered a pop-up during the payment process. I mistakenly believed this was a discount coupon and clicked it, only to find that I had been signed up for a recurring subscription.I realized the error immediately and contacted your chatbot for a refund, but was told it was "not possible." This is deeply disappointing for the following reasons:Misleading Flow: For non-native speakers, the current UI flow can easily be perceived as a prompt for a discount rather than a long-term commitment.Zero Usage: I have not utilized any of the subscription features since the accidental sign-up.Fairness: Charging a traveler a significant amount for a service they neither intended to buy nor actually used feels like an exploitative business practice.I would like a logical explanation as to why a refund is denied for a service that has not been used, especially when the sign-up was clearly accidental. I kindly request a full refund of this unintended charge.
Penalty charged without any notice – zero user consideration//事前通知もなくペナルティ請求、利用者への配慮がない運営です
Player9923
I followed the return location shown on the LUUP app, but at the actual site, there was no clearly marked area or signage for returning the vehicle. I spent quite some time looking, and eventually returned it to the nearest safe spot.Despite this, I was charged a penalty without any prior notice or warning. Since I used a debit card, I had no way to stop or reverse the payment.I contacted customer support afterwards, but have yet to receive any response.I am deeply disappointed by a system that completely ignores the user’s good faith efforts. It feels like LUUP penalizes users without taking any responsibility for the unclear guidance at return spots.If you’re considering using this app, be aware that even if you try your best, you may still get charged unfairly due to vague return instructions.///LUUPのアプリで表示された返却エリアに向かいましたが、現地には明確な返却スペースやサインが一切なく、長時間探し回りました。最終的には、最も近くて安全な場所に返却しました。しかし、事前の警告や通知もなく、自動的にペナルティ料金が引き落とされました。しかもデビットカード決済だったため、支払いを止めることもできませんでした。その後、カスタマーサポートに問い合わせを送りましたが、現時点で何の返答もありません。真面目に返却しようとした利用者の行動が一切考慮されない運営には、非常に失望しています。これからLUUPを使う方は、現地の返却場所が不明瞭であっても、ペナルティが課される可能性があることを認識しておくべきです。
Thank you for using LUUP.
In this update, we have made the following improvements
- Improved stability and usability, and fixed minor bugs
If you like the app, please help us rate it.
Thank you for your continued support of LUUP.
버전 1.126.0
Luup, Inc. 개발자가 아래 설명된 데이터 처리 방식이 앱의 개인정보 처리방침에 포함되어 있을 수 있다고 표시했습니다. 자세한 내용은 개발자의 개인정보 처리방침 을 참조하십시오.
사용자를 추적하는 데 사용되는 데이터
다음 데이터는 다른 회사가 소유한 앱 및 웹사이트를 통해 사용자를 추적하는 데 사용될 수 있습니다.
위치
연락처 정보
식별자
사용 데이터
사용자에게 연결된 데이터
다음 데이터가 수집되어 신원에 연결될 수 있습니다.
재무 정보
위치
연락처 정보
사용자 콘텐츠
검색 기록
식별자
사용 데이터
사용자에게 연결되지 않은 데이터
다음 데이터가 수집될 수 있지만 신원에는 연결되지 않습니다.
진단
개인정보 처리방침은 사용하는 기능이나 사용자의 나이 등에 따라 달라질 수 있습니다. 더 알아보기
