Hi there,Thank you for sharing your honest thoughts with us. We truly appreciate you taking the time to express your perspective, even if your experience with Liven didn’t fully meet your expectations.We understand that at first glance, some of the features — like the routine and planning tools, and the articles — might seem basic or familiar. However, our intention is for Liven to be more than just a simple app: it’s designed as a supportive companion for personal growth and self-discovery, combining evidence-based approaches like Cognitive Behavioral Therapy (CBT) with practical tools that help users build healthier habits and better manage stress over time.We recognize that this kind of change doesn’t happen overnight, and the value of Liven often becomes clearer as users engage more deeply with the content and reflect on their progress. That said, your feedback is invaluable and encourages us to keep refining both our content and the overall experience, ensuring we offer meaningful, actionable support — not just information.If you ever feel like sharing more about what specific improvements or features would help you get more from Liven app, we’d love to hear your thoughts. You can always reach out to us directly at support@theliven.com.Thank you again for your feedback, and we hope to support your journey of self-discovery and growth in a way that truly resonates with you.

Greetings!Thank you for being so open about what you’re going through — I can only imagine how heavy it must feel to fight depression for such a long time. Reading that you felt our app treated you unfairly truly saddens me, because it has never been our intention to replace therapy or medical treatment. Liven was designed as a supportive tool for self-discovery, and many of our users even use it alongside in-person therapy — not in place of it.I also hear your frustration about the content format and solutions. While we usually avoid prescribing direct one-size-fits-all solutions — since every situation is so deeply personal — we do our best to guide and make the path clearer through the lessons we share. That said, I understand how long texts can feel overwhelming, especially in difficult moments. That’s why we’ve introduced audio and video formats for our initial lessons, and we’re continuously expanding these to ensure greater usability and accessibility.Most importantly, I want to personally assist you with the refund you requested. To help me locate your account and resolve this on our behalf, please reach out to us at support@theliven.com mentioning this review.I truly appreciate the depth of your feedback — not only does it help us improve, but it also reminds us of the responsibility we carry when people put their trust in us during such vulnerable times. I hope we can make this right for you.

Hello!I want to assure you that our approach has never been to hide any details or trick our users in any way, and we have never done, and will never do, anything aligned with that attitude. I can, however, understand how this impression might have formed due to the cancellation misunderstanding.To clarify, our membership is always presented transparently, whether subscribed through App Store, Google Play, or, as in your case, via our web platform via social media. When signing up through our web platform, all billing details, policies, pricing, and auto-renewal terms are clearly shared before confirmation. To clarify on cancellation process, it can then be done directly within Liven app by navigating to Settings → Membership Section.That said, I truly understand how this may have felt confusing, especially since it can seem like a separate platform when accessed through an ad, yet it is transparent that the website you referred was official Liven web page, rest assured — there is only one Liven app across all platforms, and your account remains the same regardless of where you began your subscription.Most importantly, I’d love to assist you personally to make sure everything is fully resolved and fair. Please reach out to us at support@theliven.com and mention this review (either in text or by attaching a screenshot), so I can detect your account and take action promptly.

Hey 👋 Sure, we’d be happy to help with your request. Please write to us at support@liven.com from the email linked to your subscription, and we’ll assist you. We’d also appreciate it if you could share what didn’t work well for you in our app, so we can work on improving it.Please note that canceling your subscription or deleting the app 📱 does not automatically process a refund - you’ll need to contact our team directly.We look forward to your message and hope to resolve this for you!