Dear User,Thank you for your feedback, and we’re very sorry for the inconvenience. We understand how frustrating it must be to select the Chinese interface but still see many parts of the app — such as nutrition tips, ingredient names, and search — showing in English.Our team is working on improving localization so that all content, including search terms and recommendations, appears in full Chinese. In the meantime, some searches may only return results in English due to limited translations in our database.Could you kindly send us examples of ingredients or features where the translations didn’t work as expected? You can email us directly at support@eatr.app — this will help us prioritize and fix the missing translations faster.We truly appreciate your patience and hope to deliver a smoother, fully localized Chinese experience soon.Best regards,The Eatr Support Team

Dear Savanna_ting,We’re truly sorry for your experience — being charged when you expected a 7-day trial, seeing recipes in English after choosing Traditional Chinese, and not receiving a timely reply are all unacceptable. Thank you for flagging this; we understand your frustration.About the charge & trialOn iPhone, Apple alone manages billing, trials, and refunds via the App Store. Developers (including us) cannot charge your card, view your payment info, cancel on your behalf, or issue refunds outside Apple’s system.In some cases, Apple authorizes or charges immediately when a trial is started. This behavior is entirely controlled by Apple, and we cannot override it.How to cancel (to stop future renewals)Open Settings → [your name] → Subscriptions → Eatr → Cancel.How to request a refund from Apple (step-by-step)Go to reportaproblem.apple.comSign in with your Apple IDFind the Eatr purchaseClick Request a refund → pick the closest reason (e.g., “Charged during trial / trial not applied” or “Item fails to work as expected”)In the text box, include: you selected the 7-day trial, were charged immediately, and the app did not meet expectations (language/search issues).Apple typically reviews within a few business days and emails you the result.If the online form denies automatically, re-submit with details or contact Apple Support (in the Apple Support app → Subscriptions & Purchases → Request a refund). Apple is the only party that can approve/issue your refund.About Traditional Chinese & searchToday, the interface supports Traditional Chinese, but recipe content and search are still primarily English. We know this is disappointing; full recipe translations and Chinese search are on our roadmap and actively being worked on.We’re very sorry for the confusion and the delay you experienced. If Apple asks for proof of developer contact, you can forward their reply to support@eatr.app and we’ll provide any statement needed to support your refund request (we still can’t issue it ourselves).Thank you for bringing this to our attention — we’ll keep improving clarity around trials and expand language/localization so the app matches what’s promised.Warm regards,The Eatr Support Team

Dear quartz798,We’re truly sorry for your experience — being charged (for 3 months “790”) when you expected a 7-day trial and then hitting errors is incredibly frustrating.About the charge & trial (Apple / App Store):All billing, trials, and refunds are handled exclusively by Apple. We do not receive your card details and cannot charge or refund App Store purchases from our side.Apple may skip a trial if one was previously used on the same Apple ID/subscription group, if the selected plan/region doesn’t include a trial, or if the Apple confirmation sheet showed an immediate charge “today.” Taxes/bank fees can also affect the final amount shown.How to cancel & request a refund (step-by-step):Cancel (access remains until expiry): iPhone Settings → Apple ID → Subscriptions → Eatr → Cancel.Request refund: go to reportaproblem.apple.com, sign in, find the Eatr charge, choose Request a refund and state you enrolled expecting a 7-day trial but were charged immediately.If auto-denied by Apple: reply to Apple’s email/decision or start a Chat/Call with Apple Support and explain the situation.If you want us to support your appeal, please send your Apple receipt (no card details) and Apple ID country/region; we’ll add a developer note to your case (final decision remains with Apple).About the feature issues you reported:“Generate from ingredients” shows errors — Please:Update Eatr in the App StoreForce-quit & reopen the appProfile → Restore Purchases (refreshes entitlements)If still failing, delete & reinstall (this clears corrupted cache)If it persists, send a screenshot and the steps you took so we can escalate with logs.Chinese ingredient input — You’re right: while the interface supports Chinese, certain ingredient fields still rely on English. We’re actively expanding full Chinese ingredient support and localized recipe steps.No tutorial/guidance — We’re rolling out clearer onboarding tips and a guided first-run to prevent exactly this confusion.If you’re seeing paywalls despite having paid:Confirm in Settings → Apple ID → Subscriptions that Eatr is active with the correct expiry.In Eatr, tap Profile → Restore Purchases.If it still asks you to pay, reinstall the app and try again. Your purchase is not lost.We sincerely apologize for the frustration and the time you spent. While Apple controls charging/refunds, we’ll do everything we can to support your refund request and fix the issues you faced.Warm regards,The Eatr Support Team