HUD Hookup App: Dating & Chat 17+

Over all great app

So i’ve been using the app for about 2 months now on and off and it does what it is intended to do. so much better than all the other so called hookup apps... in fact i would go as far to say this is better than the pure app(if you know what that is). But it does have some draw backs. I had to create a new apple id because i tried logging on one day and apparently i violated a community guideline and thought oh well no big deal let’s see what i did wrong to correct it, but it didn’t specify what I did. I’m certainly not underage. There were no explicit images sent(at least over hud) and i was not charging anyone for the apps intended use. When i saw this i still stayed calm but then realized that i was permabanned, i couldn’t create a new account, nor was there a time limit on when they could give access back. Now this is a great safety feature to keep only the right people on the app, but maybe have a timer that allows someone to use the account again after an extended period of time, or allow them to revise their information because maybe they messed up a month for their birthday. And most importantly TELL THEM WHAT THEY DID WRONG!!😂 how do you expect someone to not make the same mistake if they don’t know their mistake in the first place. But besides those small things, overall the best hookup app on the appstore.

The app is nice but the messaging needs to be fixed

Before I start, this review is gonna be based off of the premium experience on the app.

So first off, I like how the app is structured because it really does make it easy to see/like profiles that are close to your area which is nice. The only grief I have with the app though is that when trying to message someone, it always shows that the message is just “sent” instead of it being “delivered”. I didn’t think it was a problem at first cause I’m not on the app 24/7 (obviously), after a while though I realized that my message werent actually going through to my matches or even change from “sent” to “delivered”. To break it down, when a message you send says that it’s “sent”, it means that it’s been registered on YOUR side of the convo, but when it says “delivered”, then you'll know that the other person can now see what you said. With that being said, the problem I have is that my messages tend to get stuck on “sent” for extended periods of time, days or weeks even, without ever being “delivered” to a person, regardless of it you match with them or not. It kinda kills the experience for me because it’s makes it hard to actually connect with anyone on there which is the purpose of the app in the first place. I hope they can fix that issue if it’s happening for others as well.

Developer Response ,

Hello,

Thankyou for your review.
We would love to help further on this issue. Please email us at helpdesk.hud@gmail.com and we can assist further.

If I knew then what I know now

I have never had this much of an urge to write a review before but when you pay money for something you expect the fake accounts and harassment to be taken care of. I have reported the same person multiple times for making fraud accounts as the picture are all the same and the location and age and name would change and some of the pictures but you can tell that the person is the same because of the piercings and tattoos. Fix your app and the people that are on it. This is unacceptable and have not had any issues on any other app except this one. When a report is made take it seriously and provide feedback that it is being looked into or if the accounts have been banned. If there is another reason you can't fix the problem or can't use photo recognition or AI then maybe you need to rethink your app or business strategy or give up all together.

Developer Response ,

Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at Helpdesk.hud@gmail.com