It lets you do everything (find locations, browse menu, add to cart, customize) up to submitting your order. And then you have to make an account. No option to order as a guest, which is annoying since that’s pretty standard in other apps and websites, and I’m only here for a week. Making an account requires a phone number for verification. And for some reason it won’t let you change the country of the phone number - it’s locked. Which means you can’t use a US phone number. In the end, we just found someplace else. Waste of time.

I can't express how disappointing my recent experience with this app was. My husband and I decided to give it a try and ordered food for pickup via the app, thinking it would be a quick and convenient process. Unfortunately, it turned into a nightmare.We chose the option to pick up our order at a designated parking spot. However, after waiting for a whopping 40 minutes, we decided to inquire about our order's status. To our shock, the manager, who we approached first, claimed she hadn't received our order. Despite showing her the app confirmation, she insisted there was no record of our order.Rather than trying to find a solution, she left us feeling frustrated and ignored.Desperate to salvage the situation, I approached another employee who finally took our order. However, due to the app's limitations, our selections were not displayed accurately, resulting in an incorrect order. To make matters worse, one of the sides we ordered, clearly indicated in the app, was missing from our package.Exasperated and feeling let down, we decided to cut our losses and leave.Adding to our frustration was the lack of in-app customer service. Instead, users are required to make a phone call, which only added to our inconvenience.This experience has left me disheartened, and I've decided I won't be using this app anymore. It was a huge disappointment, and I hope this review serves as a warning to others.

At least here in Puerto Rico, after a certain hour, this app only lets you pick up through the same drive-thru as everyone else, so you DON’T SAVE ANY TIME. You still have to wait in the exact same line as everyone to get your order, and they ridiculously close the dining room. On top of that, when you place an order, you can’t know for sure if you’ll be able to pick it up inside or if it will be drive-thru only until after you’ve already paid — and once the payment is submitted, it doesn’t let you cancel or process an instant refund. It’s basically like they’re forcing you to go pick it up no matter what. The best thing that could happen is for Corporate USA to run all the McDonald’s in Puerto Rico so they can get rid of these stupid rules.

So this morning i started an order from the app , asked each one of my family members what they wanted and placed an order. I left the house 5 mins later (already paid and the app was trying to give directions). As soon as i am about to turn into the restaurant, the app tells me my order was cancelled. Ive never had this happen to me. I know they have time to start the order what happened to the food ? The manager of the store had to be the one to do this. Never going to this location again, Thanks for nothing. (Still waiting for refund)