I’ve contacted support about this once already and been completely unsatisfied with the response.The bug is still there. I’ve had other designs disappear when it comes time to receive my rewards, and it’s becoming way more than annoying. Today, I’m actually getting close to being infuriated. Today, one of my “original” (not a redesign) designs disappeared. When I opened the app, it told me that the voting for “Lakeside Treasure” was complete, and I was excited, because my first design was ahead in the voting when I checked an hour or so ago. My heart sank when I saw that - AGAIN - only one of my designs was showing in the “completed” tab, and it was my redesign, which performed poorly. I clicked over to look at my profile, as you suggested, and it shows the design - which did in fact, come in first. However, since I didn’t get to actually OPEN the winning design, I did not receive the XP, the gold, the star tokens, or the “big box of decor items.” THIS IS NOT OK. That XP, in-game currency and the decor item unlocks are what keep the game going.I’m a fairly new player, but I have (unusually for me) already spent $15 in real money on playing this game. I had intended on spending more, asking my husband for money to spend on Redecor as part of my Christmas gift. If you all do not fix this bug and give me the in-game rewards I have earned, I will not be spending any more money with your company, as it would just be throwing good money after bad.
Hi, and thank you for the feedback! The issue is now fixed, the game should be back to normal and you can claim all remaining unclaimed rewards from your profile page if needed. The player is required to update the game manually if the device hasn't done that automatically yet. Please go to the Apple Store, check the tab "Updates" and update Redecor there. If you face any problems or you have further concerns, please contact us again so we can investigate and give you a refund if needed! We're super sorry for the inconvenience and the confusion the glitch caused. We'd like to thank you for your great patience and understanding! :)