OPay-We are beyond Banking 17+

Excellent App But needs more improvement

I’d update the star rating and review itself once it has been taken into consideration. The app has wonderful features with a good Ui designs, fast and easy for transactions to other banks and more. OPay is one of my best banks actually but it still need more improvements. The in-app customer service chat is still sluggish I might just need to make a little enquiry about a transaction and won’t have to make a phone call. Secondly I think the Owealth feature needs to have an option wether we’d like to make our balance visible to our wallet balance or not and lastly kindly provide the service for purchasing evoucher on the mobile app as this bank is far better than not having this feature on its app and we won’t have to face petty problems from some banks which I wouldn’t like to mention their names :/ thanks.

Transfer now difficult

This June update make transfer slower. I see the transfer page UI was redesign. But it make transfer slower in a page. i have to wait for a name to be updated after i paste account, if i didn’t wait and jump to amount, I will still get distracted when name was updated for the account and the tab will shift down a bit. after a transfer is completed and I press Done, the transfer page we be come back with already fill previous transfer details, if i edit with new transfer details, I will run to an error, in other to do another transfer i have to goto home and restart again, it not like this in previous version. this two problem does not persist in previous update.

Developer Response ,

Hi emeraldreal We apologize for any inconvenience you may have experienced while using our app. We would love to review your concerns further. Kindly chat us via the APP, FB@OPay, IG@opay.ng or Twitter@OPay_NG for further engagement on your review. Be rest assured that your concerns will be given the right attention and resolved promptly. Thank you. D.T

Review and customers opinion

It’s very nice app and I love so much, it’s very good.
But there is this saying going around that the money we keep in our app doesn’t last and we use it quickly for unnecessary things.

my opinion is please can you people create a space where we put certain amount of money which we can’t touch only a certain percentage, for example as a student I know I get 40,000 as my allowance and I know that within 2 weeks I will spend it but I have a space place in the app where I can put that 40,000 and I can set how much I can use off it daily like only a daily withdrawal of 1,000 from that space

And you make us able to open more that one of that space for instance if I get 40,000 monthly I can share it into two space where I put 30,000 in one and I set it to withdraw only 1,000 per day for my feeding
And another where I put the remaining 10,000 which is for my daily recharge card which I can choose to set as 500 Naira per day

How do you find my suggestion?

Developer Response ,

Hi 09133594663, Thank you for taking out time to review our APP. Please be informed that we have various saving features that helps customers invest spare money with promises of interest rates. Kindly chat us via the APP, FB@OPay, IG@opay.ng or Twitter@OPay_NG, to enable us to enlighten you further and guide you on each feature. Thank you. O.L