Airalo: eSIM Travel & Internet

Name: Airalo: eSIM Travel & Internet
Rating: 4.6 (87937 reviews)
Author: Airalo

Affordable, global connection

Only for iPhone

Free · Designed for iPhone

88K Ratings
Ages

4+
Years
Category

Travel
Developer

Airalo
Language

EN
+ 49 More
Size

254.4
MB

iPhone

Find eSIMs for 200+ countries and regions around the world Stay connected wherever you travel. With an Airalo eSIM (digital SIM), you can connect like a local in 200+ countries and regions worldwide. Install an eSIM and get online in minutes. No roaming fees — just easy, affordable, global connectivity. What is an eSIM? An eSIM is an embedded SIM card. It's built into your phone's hardware and functions like a physical SIM. But it works 100% digitally. Instead of dealing with a physical SIM card, you can purchase an eSIM, install it on your device, and instantly connect to a mobile network at your destination. What is an Airalo eSIM plan? An Airalo eSIM plan gives you access to mobile data, call, and text services. You can choose a prepaid local, regional, or global eSIM plan to get online in 200+ countries and regions worldwide. Simply download an eSIM, install it on your device, and connect to a mobile network when you arrive at your destination! How does it work? 1. Install the Airalo app. 2. Purchase an eSIM plan for your travel destination. 3. Install the eSIM. 4. Turn on your eSIM and connect to the internet upon arrival. Available for 200+ countries and regions, including: - United States - United Kingdom - Turkey - Italy - France - Spain - Japan - Germany - Canada - Thailand - Portugal - Morocco - Colombia - India - South Africa Why Airalo? - Stay connected in 200+ countries and regions. - Install and activate an eSIM in minutes. - Affordable eSIM plans with no hidden fees. - Choose from local, regional, and global eSIMs. - Call, text, and access data with a Discover+ global eSIM. Why travelers love eSIMs: - Easy, affordable, instant connectivity. - 100% digital. No need to fuss with physical SIM cards or Wi-Fi devices. - No hidden fees or surprise roaming charges. - Store multiple eSIMs on a single device. - Add and switch eSIM plans on the go. eSIM FAQ What does an Airalo eSIM plan come with? - An Airalo package comes with data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app. How much does it cost? - eSIMs from Airalo start from US$4.50 for 1GB of data. Does an eSIM come with a number? - Some eSIMs, including our Global Discover+ eSIM, come with a phone number so you can call, text, and access data. Check your eSIM's description for details. What devices are ready? - You can find a regularly updated list of eSIM-compatible devices at this link: https://www.airalo.com/help/about-airalo/what-devices-support-esim Who is Airalo best for? - Anyone who travels, whether it's for business or vacation. - Digital nomads who need to stay connected to work while abroad. - Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel. - Anyone who wants an easy and affordable data alternative to their home network. Can I use my SIM card at the same time? Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees). Happy travels! – Learn more about eSIMs and Airalo: Airalo Website: www.airalo.com Airalo Blog: www.airalo.com/blog Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, TikTok, Twitter, and LinkedIn. Privacy Policy www.airalo.com/more-info/privacy-policy Terms & Conditions www.airalo.com/more-info/terms-conditions

Events

SPECIAL EVENT

Travel is unpredictable

Pack the internet. Be prepared for anything. Stay connected wherever you go with an eSIM from Airalo

Ratings & Reviews

4.6

out of 5

88K Ratings

It’s great to be connected!
03/15/2023

fred83838
I bought a new iPhone SE last fall and my physical sim from my old phone was fighting with an eSIM that I must have downloaded from my carrier so I had no phone service. I went to my service provider to find out what was wrong and they reinstalled the eSIM and told me to wait 24 hours for it to become active. 24 hours later there was no change. I ended up removing my SIM card and I now had a phone that worked. That got me interested in eSIMs since I saw ads about using them in other countries. I had a trip to Australia and New Zealand coming up but still wasn’t sure they would work. None of my traveling friends used them.After being in Australia for 5 days living on public WiFi and trying to do Geocaching Adventure Labs I decided $14 wasn’t too much to lose so when I got to New Zealand I signed up and downloaded my first eSIM. It installed right away and after turning a few things on or off I was ready to go. When we got back to Australia for a few days I bought the Australian eSIM which I should have done right away. I was traveling with 4 other people and became the go between since I was the only one connected. I told them next time we take a trip we will all have an eSIm. I have a trip to Switzerland coming up and my husband will be getting a new iPhone so he can have an eSIM too and be connected.
It’s great to be connected!
03/15/2023

fred83838

I bought a new iPhone SE last fall and my physical sim from my old phone was fighting with an eSIM that I must have downloaded from my carrier so I had no phone service. I went to my service provider to find out what was wrong and they reinstalled the eSIM and told me to wait 24 hours for it to become active. 24 hours later there was no change. I ended up removing my SIM card and I now had a phone that worked. That got me interested in eSIMs since I saw ads about using them in other countries. I had a trip to Australia and New Zealand coming up but still wasn’t sure they would work. None of my traveling friends used them.After being in Australia for 5 days living on public WiFi and trying to do Geocaching Adventure Labs I decided $14 wasn’t too much to lose so when I got to New Zealand I signed up and downloaded my first eSIM. It installed right away and after turning a few things on or off I was ready to go. When we got back to Australia for a few days I bought the Australian eSIM which I should have done right away. I was traveling with 4 other people and became the go between since I was the only one connected. I told them next time we take a trip we will all have an eSIm. I have a trip to Switzerland coming up and my husband will be getting a new iPhone so he can have an eSIM too and be connected.
Works Great
02/08/2024

EGG12345678
This is my first time using Airalo eSIM and it’s great. I got myself and my partner the euro eSIM for the whole region. We’ve been in Germany and Amsterdam and it’s working great. I got 5 GB of data for 30 days. Our trip is 16 days. We are driving everywhere and using GPS to do it. So far we’re a week in an I still have a little over half my data. My partners data is still in the upper 4s. I will definitely be using their eSIM again. We usually get SIM cards in other countries to help with navigation and translation but this was by far the easiest choice. We landed and had data right away. The only slight uh-oh moment where we lost data was when we crossed the border, but because I had already read reviews saying that you have to choose your network when crossing borders it was an easy fix and we got the next network chosen after turning the phone on an off again. After that no problems and the data has worked great. I even used hotspot for a bit for a movie for my kids on my laptop and it worked great. I love the ease of buying it online and not having to go anywhere. I will try it again in Vietnam in a month and hopefully it’ll work just as good there.
Works Great
02/08/2024

EGG12345678

This is my first time using Airalo eSIM and it’s great. I got myself and my partner the euro eSIM for the whole region. We’ve been in Germany and Amsterdam and it’s working great. I got 5 GB of data for 30 days. Our trip is 16 days. We are driving everywhere and using GPS to do it. So far we’re a week in an I still have a little over half my data. My partners data is still in the upper 4s. I will definitely be using their eSIM again. We usually get SIM cards in other countries to help with navigation and translation but this was by far the easiest choice. We landed and had data right away. The only slight uh-oh moment where we lost data was when we crossed the border, but because I had already read reviews saying that you have to choose your network when crossing borders it was an easy fix and we got the next network chosen after turning the phone on an off again. After that no problems and the data has worked great. I even used hotspot for a bit for a movie for my kids on my laptop and it worked great. I love the ease of buying it online and not having to go anywhere. I will try it again in Vietnam in a month and hopefully it’ll work just as good there.
Useful with some quirks
08/28/2023

Ria.DJ
Update: Airalo has gotten back to me with some suggested items such as a global SIM which can be used. I’ll try them out. I’ve used this on two trips so far, one to Germany and another to Japan (I live in the US). iPhone 14 pro max has no sim slot so I’m stuck using eSIMs. The good is that you will get data connectivity. I had no problems activating the eSIM and using them. Everything worked ok and even my US provider worked via cellular data. Pricing is ok. Not great but ok. But this app has an appeal to those who want an easy on-ramp to getting connected to many countries. Now the quirks. In Tokyo Japan it connected only at 4G. Not even LTE, but 4G, as in 3G that is labeled as 4G. This was with SoftBank. That’s fine for google maps and other stuff but it’s not very fast. The other eSIM app I used, Ubigi connected via 5G and was pretty fast. You don’t get a native in country sim in some cases. This mostly won’t matter but it could mess with geofencing and geolocation via IP. For example in Japan my eSIM was from Singtel and as such some apps thought I was in Singapore. In Germany it used a SIM from Play (Poland) and some apps thought I was in Poland. The final quirk is that for each country you need to install the eSIM. Some apps like Ubigi just let you install one eSIM and just add in data packs. This one you need to install a SIM for each country. If you travel a lot you could end up with a lot of eSIMs.

Developer Response
Hi there! We want you to know that we appreciate your feedback. It will allow us to resolve any problems and help us improve our services. We are proud that you have selected our company as your service provider. We now have a new Global eSIM: https://www.airalo.com/global-esim. The Global eSIM covers 130 countries and is installed only once.It allows Data, Calls, and Texts. We look forward to helping you stay connected on all your future trips to come!
Useful with some quirks
08/28/2023

Ria.DJ

Update: Airalo has gotten back to me with some suggested items such as a global SIM which can be used. I’ll try them out. I’ve used this on two trips so far, one to Germany and another to Japan (I live in the US). iPhone 14 pro max has no sim slot so I’m stuck using eSIMs. The good is that you will get data connectivity. I had no problems activating the eSIM and using them. Everything worked ok and even my US provider worked via cellular data. Pricing is ok. Not great but ok. But this app has an appeal to those who want an easy on-ramp to getting connected to many countries. Now the quirks. In Tokyo Japan it connected only at 4G. Not even LTE, but 4G, as in 3G that is labeled as 4G. This was with SoftBank. That’s fine for google maps and other stuff but it’s not very fast. The other eSIM app I used, Ubigi connected via 5G and was pretty fast. You don’t get a native in country sim in some cases. This mostly won’t matter but it could mess with geofencing and geolocation via IP. For example in Japan my eSIM was from Singtel and as such some apps thought I was in Singapore. In Germany it used a SIM from Play (Poland) and some apps thought I was in Poland. The final quirk is that for each country you need to install the eSIM. Some apps like Ubigi just let you install one eSIM and just add in data packs. This one you need to install a SIM for each country. If you travel a lot you could end up with a lot of eSIMs.
Developer Response 09/07/2023
Hi there! We want you to know that we appreciate your feedback. It will allow us to resolve any problems and help us improve our services. We are proud that you have selected our company as your service provider. We now have a new Global eSIM: https://www.airalo.com/global-esim. The Global eSIM covers 130 countries and is installed only once.It allows Data, Calls, and Texts. We look forward to helping you stay connected on all your future trips to come!
Awful Customer Service
3d ago

phefra
I see a lot of people saying this but their customer service is terrible. It starts with the horrible AI bot who goes in circles for 15 minutes before finally getting you a human. Then I spent an hour and a half with a bunch of different representatives trying to get my esim to work. It was a bunch because their app kept glitching and not letting me send a message and then disconnecting me which just meant starting over with a new representative. Then I moved to whatsapp where I finally just asked for a refund or replacement as Id spent 2 hours going back and forth with them. They spent 20 minutes reviewing all my previous messages. I had to leave my hotel before they got back to me and had no wifi and obviously the rain doesn’t work so I was totally out of service. When I got back I saw they had offered me a replacement and I immediately replied saying yes. However, no one ever responded to me. Because it had been 2 hours they closed my ticket and now I can’t get a response from anyone through whatsapp. Now they are asking me through email to go through all the same steps I already did in the 2 hours I spent talking with them before. I keep asking them to review our previous messages and just give me back the previous offer but instead i have to send them the same screenshots I have already sent them 4 times. I am so fed up and frustrated this has turned them into a company I would think twice about before using.

Developer Response
It’s disappointing to hear about your experience with our customer service. We appreciate your feedback regarding the challenges you faced with the AI bot and the subsequent interactions with our representatives. Your concerns about the app glitches and the lack of follow-up are important, and we’ve escalated this internally to improve our processes. Thank you for sharing your thoughts; they help us strive for better service.
Awful Customer Service
3d ago

phefra

I see a lot of people saying this but their customer service is terrible. It starts with the horrible AI bot who goes in circles for 15 minutes before finally getting you a human. Then I spent an hour and a half with a bunch of different representatives trying to get my esim to work. It was a bunch because their app kept glitching and not letting me send a message and then disconnecting me which just meant starting over with a new representative. Then I moved to whatsapp where I finally just asked for a refund or replacement as Id spent 2 hours going back and forth with them. They spent 20 minutes reviewing all my previous messages. I had to leave my hotel before they got back to me and had no wifi and obviously the rain doesn’t work so I was totally out of service. When I got back I saw they had offered me a replacement and I immediately replied saying yes. However, no one ever responded to me. Because it had been 2 hours they closed my ticket and now I can’t get a response from anyone through whatsapp. Now they are asking me through email to go through all the same steps I already did in the 2 hours I spent talking with them before. I keep asking them to review our previous messages and just give me back the previous offer but instead i have to send them the same screenshots I have already sent them 4 times. I am so fed up and frustrated this has turned them into a company I would think twice about before using.
Developer Response 1d ago
It’s disappointing to hear about your experience with our customer service. We appreciate your feedback regarding the challenges you faced with the AI bot and the subsequent interactions with our representatives. Your concerns about the app glitches and the lack of follow-up are important, and we’ve escalated this internally to improve our processes. Thank you for sharing your thoughts; they help us strive for better service.

Since you’re on the Nice List this year, we spent 2025 bringing you all the upgrades on your wishlist: A rebuilt app for a smoother, more personalized experience, enhanced security with SEO 2 Type II certification, new payment options, clearer activation steps, and even a helpful App Inbox for festive Airalo updates (like this one!). Thanks for traveling with us in 2025, and happy holidays.

Version 2.7.0

Dec 15

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
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- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supported Features
- Dark Interface

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Airalo: eSIM Travel & Internet

Affordable, global connection

Events

Ratings & Reviews

What’s New

Version 2.7.0

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Supported Features

Dark Interface

Information

Supports

Wallet

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