My Starkey 12+

I’ve been a hearing aid user for almost 15 years and this review may be premature, as I received my Genesis 24s today. (I previously had Starkey I110s, Livio 24s and the Oticon OPN S1s.) The Genesis 24s are a significant improvement over my previous hearing aids and the My Starkey app is a noticeable improvement over the Starkey Thrive and Oticon apps.

So far, I only see three needed improvements. Firstly, add a My Starkey complication for the modular watch face. The Apple hearing complication is a poor option. Secondly, provide a way to identify what the audiologist programmed the rocker switches to do. Thirdly, provide the wearer the ability to adjust the tinnitus settings.

An update to my earlier review:

The app is on the Apple Watch and is opened by pushing the crown in, scrolling to the app and tapping the icon. However, the app doesn’t include a watch face complication for the modular watch face. I’m running WatchOS 11.0 and My Starkey 3.0.

The rocker switch on both hearing aids play the turn on and off chimes. I’ll be asking my audiologist if she can make the chimes louder. The preset programs are announced when I briefly tap the left hearing aid rocker switch, but doesn’t announce anything on the right one, something else to check with the audiologist.

Lastly, it looks like the audiologist didn’t turn on the tinnitus settings.

I’d give the app 5 stars if it had the watch complication was on the watch face.

Thank you for your review. The latest release of the app will let the Apple Watch mirror the app on the phone.
Your suggestions are good. Suggestion number 2. Are you not able to hear what the indicator is saying or in the case of a volume increase when you press the button?

You can adjust the tinnitus under the my hearing icon when you are in the program with the tinnitus active.

I appreciate the suggestions. Keep them coming.

App says it can’t find hearing aids

Please restart your hearing aids and check under the iPhone Setting>Accessibility>Hearing Devices. You might need to forget the devices and pair it anew.

I sent in a review a few days ago but it did not get posted. I started using this app a few days ago with my new Genesis hearing aids. I have been using the Thrive app for nearly four years with Starkey Livios. In my opinion, Thrive is laid out better, but the biggest problem I have with this app is the fast battery drain on either the iPhone or the iPad. If the hearing aids are paired with either device, no matter how far apart they are from each other the battery on that device will drain down at least 50%, even when the app is off and the hearing aids are in the charger. I switched devices and paired them with the other device (only one device at a time is supported). The battery on the connected device drains quickly. This is a big problem, especially with smaller phones that have smaller batteries.

Update: I believe a recent app update has fixed the problem. Thank you. I changed my rating to 5 stars.

Thank you for the feedback. The battery drain on the Apple devices while connected to the hearing aids and app should not be a huge battery drain problem. Please ensure you are on the latest iOS. If you would like to email us from the My Starkey App we will reply with specific troubleshooting steps.