Update May 22– why in the world can’t they fix the bugs in this app? We are paying for premium ad-free, yet frequently I,m blocked from reading a story because “the content is for subscribers”. I then check my account- yes the subscription is acknowledged— so why is the display not working correctly? I’ve been using this app for years and generally satisfied. Less satisfied this year with stale content that lingers for days, weeks, month. Then came the implementation of paid subscriptions. I don’t have a problem with that decision— gotta pay the bills and the newspaper business in general is suffering as the public migrates away from wanting to read newspapers. (Very sad) I did sign up for a premium subscription earlier this summer when it was introduced - despite the annoying video ads smack in the middle of articled. Now my subscription doesn’t work thru itunes —Apple shows it as still being valid on monthly renewal, but even though I go to settings and click on restore purchase, the app will not acknowledge it and I have no premium content. Folks, this is incompetence. Get it together! I’m not going to pay you to not function.
If you purchased a subscription through an app store you will need to link your app purchase in order to have full access to our desktop and mobile website, in addition to our app. If you do not link your subscription you will not be able to access unlimited stories, subscriber-only content, and the e-Edition on our desktop and mobile website and e-Edition app. Once you have created your account, please use these credentials to sign in on our desktop or mobile website for full access to your subscriber benefits. To link your subscription, please follow the directions below: iOS Open our app that you purchased a subscription for, Click on the settings (gear) icon in the top right corner of the screen, Click "Create Account" and follow the instructions to make a profile. Once you have created your account, please use these credentials to sign in on our desktop or mobile website for full access to your subscriber benefits. If that does not resolve your issue, can you help us by sharing any additional details (what you were doing while seeing the issue) as well as a screenshot where possible so that we can better investigate this issue? Please email us at USATODAYmobile@USATODAY.com with those details and we will do our best to resolve. You can also call 1-800-872-0001 if you need help right away. Thank you.