Solitaire Smash: Real Cash‪!‬ 17+

Solitaire Smash

I reviewed this app before and I think I gave it 5 stars….until I went to cash out. I had to contact them via email at least eight times before I could get my money. The first person to respond was quite helpful (walking me through the withdrawal process-I’m not very computer savvy-), until the final question I had, then I could only get an automated reply. Their reply was always “We’re On It!”.
So then I found my review and changed it to say I was going to contact the gaming commission for fraud. This game, and a few others, require front and back copy of I.d., a current bill with your name and address, and a selfie (I think that’s everything). Apparently I didn’t send the full copy of the bill, and I was left in limbo for a month. I kept emailing and asking about my withdrawal, and kept getting automated replies that someone would contact me in 2-3 days.
Idk if they saw my review about calling commission, or if I just got lucky and a good employee contacted me and told what the issue was. I took a better picture of the bill, emailed it back, and finally received my withdrawal. They did deduct $4 from my $40 withdrawal, but I finally received it.
I do enjoy the game. but only gave three stars because of the hassle and runaround of taking a month to withdraw.

Developers of this game influence all outcomes

My wife originally started playing first and she always played solitaire on her phone at work to kill down time and she told me once she won and withdrew her winnings it did not matter the style of play and has yet to win anything since. What blows me away is the team that created solitaire smash makes there money regardless who is winning or losing. Then I started playing and the same thing happened. I won money and have yet to really win anything since. If you play the game regularly you will start knowing what cards your going to pull after a play from the cards on the board. It’s counter suit of a face card will always be underneath..cards will disappear from the card stack you pull from and end up underneath on the board.. when you are good at something you don’t just forget how to play cards over night. Queens and jacks are always under a card on the table..
And if you love a king on the board to a blank spot you will almost always pull another king directly under the king you just moved.. any money that you put in the game you are going to lose there’s no doubt about it that’s if you have already withdrew prize money you have won the creators of this game are scam artist at its finest and I will be reporting you to the gaming commission in my state.. I win more money betting parlays then playing solitaire this should be a massive red flag to anyone who actually likes to gamble

Developer Response ,

Hi there,
We are sorry that you feel this way and would like to resolve it for you.
Results are determined by your number of moves and time taken, deposits and withdrawals have no effect on the outcomes of tournaments.
Please reach out to our support team with the alleged affected tournaments ID's in order for us to answer any of your questions. They can be reached via email on support@solitairesmash.com or through the support feature in app.
The Solitaire Smash Team

No point in bonus cash

There is bonus cash which only helps if you lose all your deposited money. Every game costs money drawn first from the balance you have deposited. Only after that has been used up is the non-withdrawable bonus cash used. So I didn't claim my winnings right away in order to use up my bonus cash first. But after hitting zero I finally started claiming my winnings only to see that some of those winnings were being converted into bonus cash. Unwithdrawable bonus cash. So it looks like there is no possible way to use bonus cash in order to win cash that you can withdraw. It just turns back into bonus cash. Total scam! At least you can withdraw the normal winnings (after paying a dollar debit fee).

So don't bother trying to win the bonus cash payouts. They seem nice but are worthless in the end.