Jackpocket Lottery App 17+

Stellar, small compliant

Jackpocket has a great interface. Informative, to-the-point, and visually appealing. It’s easy to add funds and set up recurring orders, whether quick picks or specific numbers. I’ve won a few dollars here and there, my biggest so far being $50 two times in The Pick. My only qualm is when I run out of funds on my bank account and they suspend me — I understand why, the funds in the app are able to be used instantly but the actual money takes time to transfer, so Jackpocket is essentially lending you money until it clears through the bank. My gripe is with the fact that when I add funds into my checking account often times on the same day of suspension, and pay it off, I have to wait a week to be able to play anything. They even confirm that it went through, but still make me wait. I’ve complained to support about this and they were gracious enough to lift the suspension a few days early, which is why I’m giving 5 stars, but it’s still annoying.

Have not been mailed winning ticket. Edit: Received now

The app is well designed and intuitive to use. I’ve won a few lower prizes amounts and was immediately credited the winnings. No problems there. 8 days ago I won a prize just over the maximum allowed to redeem electronically. The ticket must be mailed in or presented in person at the local lotto office to claim a prize. That’s a lottery requirement not Jackpocket. If you win an amount over that maximum claim amount, Jackpocket emails and texts you about the prize. The email also includes a form to fill out to have your ticket mailed to “right away”. Still all good. I filled out the form shortly after receiving the email and have not received the ticket or tracking number for the ticket (promised when filling out the form). It’s been over a week, I’ve emailed support, and haven’t heard anything. Where is my ticket?

Edit: Rating updates from 1 to 3. Although I never received a response from support, the ticket was mailed by an individual to me right after I posted this review. I do wonder: If this was a much larger prize, how do you follow up if it never gets mailed? If the local person that picked up that ticket has a ticket worth a lot of money, what happens if they don’t send it/keep it?

Developer Response ,

Hi there! We're so sorry to hear about your experience. Can you please reach out to our customer support team by emailing support@jackpocket.com, so that we can dive into this for you, if we haven't already helped you.

Cheers!

Scam?

Was enjoying this app after being invited by a friend until I received an email almost a WEEK after I joined saying my account was suspended due to “failed funding attempt” for an amount that I didn’t even try to fund? They won’t suspend my account until I pay back the amount that I “owe” them for this failed funding. When I contacted support about the situation I was told to look in my “funding history” where I found 1 inquiry that said funding had failed for a completely different amount (the amount I was planning to fund my account with) because my bank does not allow me to use a debit card for lottery. Simple fix, I added my bank account by routing and account number and was able to fund that amount instantly. My concern is if the funding FAILED (meaning it did not go through, in my experience) how do I OWE money? Especially an amount I did not try to fund.
#2 if this happened the day I opened my account and added money for the first time why am I being told I “OWE” money a week after this supposedly happened and AFTER I won close to $100 playing on this app? If someone supposedly “owes” you money why continue letting them buy tickets? Why did the “owed” amount not get taken out of the funds that were on the account? I don’t think it’s right that I would have to “pay back” money that I did not even spend or deposit.

Developer Response ,

Hey there! My name is Kristen and I would love to communicate with you through our support email. I had previously sent you an email with more information regarding your account. If you did not receive my email, please check your spam folder as our emails may be filtered there. Please reach back out to me and I would be happy to assist you further!