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Description

Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.

Note: Some features are only available in select countries or regions, or for select issues.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be cancelled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at https://www.apple.com/legal/sales-support/applecare/applecareplus/. See https://www.apple.com/legal/privacy/en-ww for the Apple Privacy Policy.

What’s New

Version 4.3.1

• Performance enhancements and bug fixes

Introduced in Version 4.3:
• Paired AirPods will now appear in your list of devices

Ratings and Reviews

4.1 out of 5
389 Ratings

389 Ratings

Ehab Osman ,

It is a very useful tool 👍👌

I use this app each time I need to know how to do things, find more about features and even if I want to locate the nearest Apple Authorized Service Center.
It makes my life way easier now, than before.
I am impressed with the user interface and how easy it is to use.
Ultimate support tool ✌️👍👌

McBookPr2016 ,

Unprofessional and not satisfactory service

I have a Mac book pro and I had a problem with the screen and start up. I had it to an apple retail store and they replaced the hard drive.
I had to buy a new one cause I needed it urgently to work on a master I was doing.
I bough Mac book pro from an apple store and one year later I have the same problem.
I called apple store after trying to trouble shoot it and all what they did they walk me through the steps that I already went through and then simply telling me “well we don’t know what’s happening and we can’t help you, let’s schedule an appointment?”
The appointment was few days later and I had to live these days without the MacBook.
I got my MacBook to an apple store and they told me they don’t know what’s the issue?!!! And they reinstalled macOS and returned the computer.
Two month later I had the same problem and I have to go over the same lengthy process again, call the support, take an appointment and wait.
I am not sure what’s happening, same problem happened three times (once with Tess than three years device and twice with less than one year device)
Hours and hours lost trying to trouble shoot and their support basically is not any different than what you can find online.
I have to wait again for an appointment days later for a recurrent same problem”
There is no consideration at all for the fact that this is a recurrent problem”

zayediidiid ,

Friendly and the best team work 😍👍

The fix all my issue in the call with the Arabic speaker and I don’t need go to the Apple Store thanks so much truly helpful ❤️❤️

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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