BitOasis: Buy Bitcoin & Crypto 17+

To be honest i have no see worse than bitoasis

If you are looking to invest your money with this company first of all you need full trust to put your money second points you need someone to talk with if in future you faced any issues in your investment plans and if you still here ill give you good bad news you are in the wrong place.

Bitoasis they don’t have customers service they are laying to us , on the media we are here 24/7 WhatsApp, email , chat online , Twitter…

But on the real show nothing they don’t have nothing… zero respect, zero attend ,

Not recommended at all and if are you not believing go and try.

We’re sorry to hear that. We are constantly enhancing our app and providing our users with the best trading experience, and your feedback is essential for us to do so. Please get in touch with us through Social Media, and we’d be happy to assist you with any issues you are facing and address any of your concerns. We apologize for any inconvenience.

My fiancé has an account on this app, often using either my card or his cards. Recently, I asked him to purchase some coins to increase his coins holdings, but he couldn't complete the transaction. Despite troubleshooting, it still didn't work, so I suggested he contact customer service. When he did, they informed him that his account was blocked due to suspected fraudulent activity. They cited the use of multiple cards as the reason.

Before blocking accounts, shouldn't you verify if a customer is genuine? This is a very poor service! He then spoke with an employee named Lamees, who asked a few questions. He explained that the card belonged to his fiancée (me). Lamees then requested:

1. A bank statement for a transaction on June 11th from my card. Apparently, your employee doesn’t know how to search basic information because him, as a customer, easily found that my transaction was on June 15th, not the 11th. My fiancé used his card on June 11th after checking the app.
2. Proof that I’m his fiancée. Is this a joke?
3. A video call to show my physical card. What kind of excuse is this?

What kind of world are you living in? Your company seems to lack basic financial work ethics. I will share my experience on every social platform because no police officer would ask for such proof to verify a fiancé if the case is not related to that.

Hi there! We apologize for any inconvenience you may have faced, we did reach out to you through social media, with no response from your side, please check you inbox. Kindly note as a regulated financial institution, we are obliged to conduct customer due diligence and validate the KYC records as well as to align with the policy enforced upon us by our banking partners for regulatory and compliance reasons. We assure you we're working on providing our users with a more easy and smooth verification process.

This is a good crypto trading app with a potential, although the margins are a bit high and the platform still lacking in liquidity, but bank transfers are processed within 4-16 hours depending on working hours which is decent.

P&L Analytics is decent, but the Total Balance is a total bummer as they are mixing Available Balance with Total Balance!! None of the other trading application is doing that which is pretty weird!
If you have any limit orders open, your total balance will reflect the available balance, which is total balance - open orders total! Which makes it extremely hard for you to understand your current total balance if you have any open orders! Please fix this!!

Thank you for your valuable feedback, Astral. We’re constantly working on enhancing our app and adding new services and features to provide our users with the best trading experience, and your feedback is essential for us to do so. Please reach out to us through Social Media, and we’d like to hear more ways how we could improve your experience.