Grandiose Supermarket 4+

Not all items are listed and available for shopping online, this can be improved, but the service is amazing, authentic and high quality 🙌

I always buy my grocery In Grandiose Dubai mall and JVC. Today for the first time I ordered and it was horrible experience…. How come such a good grocery have this kind of service!!!! In order it was mentioned approx 45min…. After 1.10 min I called to check what’s happened with order and get reply sorry it’s delayed after 20 min you will receive it (already 1.30 hour since I ordered). After 30 min lady called and asked how I want fish to be cleaned (it was seabream) and told me in 20 min they will deliver. After another 5 min same lady called and said we don’t have brown eggs only white - it was already more then 2 hours since I ordered, I said just cancel my order, because it’s unacceptable service and she answer sorry for inconvenience and close the phone!!!!! That’s it!!! Well, I understand that order can be delayed or busy hours - then mentioned that it will take 2 hours for delivery not 45!!!! And if I will not call - no one care. It’s soooo bad - I never face like this issues before with any other groceries! Unacceptable and so unprofessional staff and services. I will never order again and will not recommend anyone - I don’t think after this I can even buy from your stores - very bad service!

“My recent experiences with Grandiose’s online grocery service have been consistently disappointing. Upon placing an order and completing payment, it’s become routine to receive a call notifying me that a significant portion of the items I requested are out of stock. This requires me to choose replacements or cancel those specific items.

However, the most frustrating part arises when I opt to cancel unavailable items – the promised refund never materializes. Despite the inconvenience caused by their frequent out-of-stock items, the lack of a proper refund process adds to the dissatisfaction.

Regrettably, this recurrent issue has severely impacted my trust in Grandiose’s online service. It’s disappointing that what could have been a convenient shopping experience turns into a series of disappointments with unfulfilled orders and unresolved refunds.”