The app and user experience is designed in a very tempting way to place an order, then after 12 hours boom the order is cancelled due to unavailability or something else. Very unprofessional, not trustworthy platform, overpriced compared to market and out of 10 orders 2 will succeed and 8 will fail.While you’re in need for this flower bouquet for delivery, last minute customer service would be contacting you via WhatsApp and apologizing for the inconvenience this may have caused; well damage is done and to recover my money is 6~7 working days. Basically you missed the event, missed the oppressor to use another platform or conventional way in buying flowers; Completely ridiculous.Highly not-recommended app. I wish there was a ZERO STAR to rate, because this is what FLOWARD APP deserves.

I genuinely dislike receiving gifts through Floward because every interaction feels like you’re speaking to a robot rather than a customer service team.I received a message asking me to share my location for a flower delivery. First, the process itself is inconvenient—you can’t simply type or share an address; you’re expected to pin your location on a map, which isn’t always possible unless you’re physically there.The bigger issue was that they are not cooperative at all. My sister-in-law had just given birth, so I needed to know whether I should send the hospital location or my home address. I wasn’t asking about the contents of the gift or who sent it. I simply asked them to check more with the sender so I can provide the right location based on the gift's intended purpose. Instead, I kept receiving the same scripted response that their policy doesn’t allow them to disclose information. They completely missed the point of my question.Rather than trying to help or think through a simple situation, they eventually asked if I was refusing the gift. It was frustrating and felt like there was no human judgment involved—only repeated automated replies.Customer service should be empowered to solve problems, not just repeat policies. I’ve had much better experiences with other flower delivery companies that are willing to contact the sender when clarification is needed. Unfortunately, Floward’s customer support was one of the least helpful I’ve experienced.

Unfortunately, my experience with the Floward app has been one of the worst I’ve ever had with any delivery service.I placed an order and paid the full amount through the app, and everything was confirmed. However, it’s now been three days, and I still haven’t received anything.What’s even more frustrating is that no one from their team has contacted me. Not a single call, message, or email to update me or even apologize for the delay. I tried reaching out to them multiple times, but all I got were automated responses that didn’t offer any real help or care.I had high expectations because Floward is a well-known name, but sadly, the reality was very different. There was no timely delivery, no accountability, and absolutely no follow-up after I paid. It felt like I was completely ignored even though I’m a paying customer.Their service has clearly gone downhill. What’s worse is that this app is used for important and sensitive occasions like birthdays, anniversaries, and special events — and delays or negligence in such situations can completely ruin the experience.I genuinely hope the company takes responsibility for their poor service and works on improving it, because at this rate, they’re going to lose the trust of their customers very quickly.As for me, I will not be ordering from them again, and I definitely won’t be recommending Floward to anyone unless things change drastically.

Stay away, horrible business with terrible customer service!!!I ordered flowers from the 19th of January and scheduled them for delivery for the 14th of February to avoid any delays. Any sensible company would obviously prioritize orders in chronological order. The order was meant to arrive between the 9:00 am - 2:00 pm time slot. My delivery slot got changed all of a sudden without notice to 5:00 pm along with the delivery address??? When the driver contacted the recipient, she told him that the address is wrong and gave him the correct address, to which he responded "I'm very busy now. I will call you. Go!" I contacted customer support twice and told them my issue in which they guaranteed that they will talk to management and get back to me, of course nobody ever did. I spoke to the driver told him to not bother with delivery and that I will file a complaint against Floward with the Consumer Rights Department in which he began to mock my pronunciation.It has now been a whole day that I have not heard from Floward regarding the issue so I have taken matters into my own hands and issued my complaint with Dubai Consumer Rights.Know your rights people, if any company is being unethical with you, you are fully within your rights to file a complaint with The Government. The app is called Dubai Consumer and can be found on the iOS Appstore and the Google Play Store. Once your file your complaint with them, they will handle the situation for you and ensure that you get your money back.