LIFE Pharmacy 17+‎

Terrible recommendation by staff

I have extremely upset with staff at the choitram safa branch. Went in to buy acticol & the staff convinced me that Kiki Health is a better brand & better value for money. They said only 2 caps of latter need to be taken while 3-5 caps of acticol need to be taken therefore Kiki is better value
A smart move by life to push possibly old stock or higher margin products is to stick pricing labels on the product whereby you can’t read dosage side effects etc. I started consuming Kiki with zero effect only to realise that 3-4 caps need to be taken before & after meals three times a day. So the sales pitch made by staff was a blatant lie
Please do not recommend products unless the customer asks for one! I wanted acticol & there was no reason to convince me to buy a rubbish product which is not value for money

استجابة المطور ،

Thank you for taking the time to provide us with your valuable feedback. We appreciate your input and are sorry you didn't have a satisfactory experience with us. Please know that we take your feedback seriously and are working diligently to make improvements to ensure that all of our customers have the best experience possible. Thank you again for your feedback and for choosing our service

Super service!!

I am such a happy costumer here I order worth 385 dirham but then got the portion and deals so I only paid 120 🥰 it was really worth they gave good freebies... And you know what makes me more like them? The service!!??? Superb! It's super fast I did not even paid for fast delivery. I order 8:30 they sent to me 9 as in super fast and at same time they told me they will sent it in 2 shipment since I bought lipstick so I was expecting it will be delivered tomorrow for my other product but..wow at 10 am I received as well. I love this pharmacy now. Keep it up please.🙏

استجابة المطور ،

Thanks a lot for your feedback! Looking forward to serve you again.

Worst service ever

Life Pharmacy only deserves zero rating. It has the worst services ever — app, customer service and services they offer. Paid for instant delivery because I needed the medicine, but no delivery came on time. I waited for 2 hours for the chat services in the app to be connected to customer service who didn’t help at all and only gave lame excuses. So, I requested to cancel the order but then no actions had been taken until the following morning. I had to call them again this morning and it seems that their team doesn’t know what they’re doing. This is by far the worst company I have ever dealt with in the UAE. And to think that they are a pharmacy who should prioritize the health of their customers makes it even worst. I feel sorry for those who badly need medicine but had to suffer because of an extremely poor service like this. They scam people by charging extra fees for instant delivery that they couldn’t even do and feed you with lies and excuses. All they think about is money.