MakeMyTrip Flight, Hotel, Bus 12+

For first time I have been offered lowest flight rate during my flight search on website search, I’m addition they encourage me to do the booking using their app as I will get 20% flat discount on this booking, till this point I was very happy to enjoy this rate with this discount. At the end I found that I will pay the original search price offered, how this manipulation happen: they will increase the price in the invoice by 20%, then again they will deduct the 20%(means no discount since the start, it’s just a promise which will not happen), then paid convenience fee (some times aed 40 and another time aed 50) with no clarity what is this fee for and how it’s calculated. Simply they charged this fee for each ticket and each individual.
Once I booked for one family member then I have to book for remaining members to a avoid more travel complications that may occur.
Any case it’s an experience that give me new leaning about what additional check last to do while booking and to use calculator every time before confirm the payment.

Hi,

I have had an horrible experience with make my trip on my trip to jordan from egypt. I have booked a ticket through mmt for 8th October from cairo(egypt) to amman(jordan) i raise a request on their app on 6th october to change my date to 7th when i had no response from them i called them to request for date change which they first denied and after many request they said it will cost me AED 1100 which was as good as the ticket price hence i denied the date change request. I reached to airport on the booked date of 8th October 2022 and on counter they said my tickets were changed to 7th october and i have missed my flight. I called mmt right from but they said they can’t do anything. I had to stay in egypt while i booked everything in jordan right from airport transfer to hotel and my tour. However after requesting them from 9th of October for refund i have no refund and no one responds to my email, call centre attendants refuse call transfer to their supervisors and they have not even acknowledged that they made a mistake.

I request everyone to avoid going through such disastrous situation and book your tickets directly with airline as when i called royal jordanian airline from airport on 8th of october they said they are willing to help but they can’t due to tickets being booked through mmt.

Now I know. It’s because your booking is always not guaranteed. I received the confirmation number about the hotel booking. When I called the hotel, they said it’s not booked. Then I called this app, they said, oh it’s sold out. What they’re doing is they canceled the low priced bookings and sell them to people who paid more. This happened all the time, they are so glad that you agreed that you want the refund. That way, you don’t lose anything but making more money by selling it to other people who paid higher price!!! They don’t care about your schedule!!! I could sleep because all the phone calls and they couldn’t fix the problem and ended up me canceling the booking as they wanted me to.