MyMediclinic 24x7 4+

I had tried to do video consultation after booking appointment but unfortunately never succeeded to have video call even after waiting more than 30 minutes but none joined called except me. It happened more than 5 times and consultation was done by phone after raising complaints.

Hi EshalAhmad, Thanks for your comments regarding MyMediclinic 24x7. We welcome all feedback to help us improve the service we provide to our patients, and we would very much like to help you with the difficulties you have described. We would like to get in touch with you; please can you send us your mobile number or email address to info@mediclinic.ae

HORRIBLE SERVICE

Pointless application, no communication, lots of false information

Took an appointment one month in advance and called and texted on whatsapp to confirm my insurance is covered. THEY EXPLICITLY CONFIRMED MY INSURANCE COVERAGE 3 TIMES. When i went for my appointment the clerks told me that i am not covered and i cannot attend the appointment i have been waiting over a month for. Mediclinic had my emirates ID and insurance information for over a month and even called to confirm my appointment. Yet they failed to communicate clearly that my insurance is not covered, they are wasting the time of patients.

When writing a complaint, the complaints manager Ms Alia was absolutely no help at all. being very rude in her tone, only repeating what had happened and not offering any solutions. My experience with her was disgusting and made matters even worse. She blamed the call center for not providing information correctly, even though there is no way of contacting Jowhara branch directly.

As a patient i confirmed my insurance eligibility 3 time from 3 different sources for a specific branch and specific Dr of Mediclinic, yet they all failed to communicate the status of my coverage.

Below is one of the ways i confirmed my coverage while texting Mediclinic on whatsapp. Absolute waste of time and energy, this hospital time and time again fails to upkeep the simplest standards.

We appreciate you taking the time to share your feedback with us. We are disappointed to hear about your concerns and would like to address them directly. However, we may require additional information to locate your file in our system. As your Google username does not provide sufficient identifying information, we kindly request that you contact us at reviews@mediclinic.ae to enable us to expedite the process. We will respond to you as soon as possible.

Downloading the mediclinic app has made my experience as a patient seamless. Gone are the days where I would need to wait endless hours on a call to schedule an appointment with my doctor. Kudos to the mediclinic team for putting this together.

Thank you for your comments; we are happy you are enjoying MyMediclinic 24x7. If you have any suggestions about how to improve the experience further, please contact us directly at mymediclinic24x7@mediclinic.ae