myNAS App 17+

I would just like to commend Ms Anne Beltran of Customer Service Team who had been patient enough to go through my queries for reimbursement process. Among the 3 people who took my call from this department, only she had been clear enough to explain and help me with the process. CS for medical insurances are one of the most tough there is- but Anne had the natural emphaty and sincerity unique to her. Thank you.

Dear Member, thank you for the feedback. We apologize for the issues you faced whilst using the app. We request you to kindly contact our 24/7 customer care team on 8002311 and we would be glad to address all your concerns. Thank you NAS Admin Servs

Not only the call Center is useless, even the complaint/inquiry on the app is just plain namesake. I was promised a call back from the customer care team on my inquiry, multiple times now and I’m still waiting for it, about 5 days now. Every time I call their helpline number I need to start my query from the beginning - (no tracking of customers previous inquiry nor any of the call backs they’d promised) and honestly it feels like a joke at this point. I’ve submitted a complaint on the app 3 days ago and no response, not even an acknowledgment saying they are checking or will get back. Claim reimbursement request of course has been ignored, no response there. No surprise. Extremely disappointed with the service and app response, rather lack of.

Dear Member, we thank you for taking the time out to share your feedback and we apologize for any inconvenience. We would certainly like to investigate further into the concerns raised. Accordingly, we request you to email us the contact details (mobile no.) along with the insurance card number at customercare@nas.ae. Thank you.

I was really appreciated the app & facilities initially. But day by day the quality is getting worse. No informations about approval or claim. Approved medication was later put on hold for a week and CC replied that it’s under review only after I contacted by myself, seems not so transparent with customers. Hopefully updates & informations are more important that you need to provide to your customer, Not just an application because the other competitor too…..

Dear Member, thank you for the feedback, we apologize for the inconvenience. For us to better assist you with the concerns raised, we kindly request you to contact our customer care team on 8002311 and we would be happy to help. Thank you.