myNAS App 17+

Commendation_Customer Service

I would just like to commend Ms Anne Beltran of Customer Service Team who had been patient enough to go through my queries for reimbursement process. Among the 3 people who took my call from this department, only she had been clear enough to explain and help me with the process. CS for medical insurances are one of the most tough there is- but Anne had the natural emphaty and sincerity unique to her. Thank you.

Developer Response ,

Dear Member, thank you for the feedback. We apologize for the issues you faced whilst using the app. We request you to kindly contact our 24/7 customer care team on 8002311 and we would be glad to address all your concerns. Thank you NAS Admin Servs

Worst customer support

Not only the call Center is useless, even the complaint/inquiry on the app is just plain namesake. I was promised a call back from the customer care team on my inquiry, multiple times now and I’m still waiting for it, about 5 days now. Every time I call their helpline number I need to start my query from the beginning - (no tracking of customers previous inquiry nor any of the call backs they’d promised) and honestly it feels like a joke at this point. I’ve submitted a complaint on the app 3 days ago and no response, not even an acknowledgment saying they are checking or will get back. Claim reimbursement request of course has been ignored, no response there. No surprise. Extremely disappointed with the service and app response, rather lack of.

Developer Response ,

Dear Member, we thank you for taking the time out to share your feedback and we apologize for any inconvenience. We would certainly like to investigate further into the concerns raised. Accordingly, we request you to email us the contact details (mobile no.) along with the insurance card number at customercare@nas.ae. Thank you.

Disappointing Experience with Surgery Approval Process

I recently had a disheartening experience with Naas company. My doctor submitted a surgery request, which was crucial for my health, but it was unjustifiably rejected.

This decision left me deeply frustrated and concerned about the lack of understanding regarding the medical necessity of the surgery. Despite providing clear information about its essential nature for my well-being, the rejection seemed arbitrary and lacked a serious consideration of the facts.

The inability to secure approval for a necessary medical procedure has cast a shadow on my confidence in Naas. It is disconcerting to encounter such obstacles when seeking essential healthcare support.