Release Notes 3.23.0 Week of December 11, 2025 Greetings from Optii! We’re wrapping up the year with exciting updates designed to make your daily operations smoother, smarter, and more efficient. Here’s what’s new in version 3.23.0: Linen Strip Cancellation Automation Optii now automatically cancels any incomplete Linen Strip tasks to save your team time and reduce manual work. During Daily Job Creation (DJC), any unfinished Linen Strip tasks are automatically cancelled. When a user starts cleaning a room, any pending Linen Strip task for that same room will also be cancelled. This improvement keeps your housekeeping workflow clean and efficient—no more manual cleanup or confusion about task status. Benefits: Reduces manual work Prevents human error Keeps Optii as your single source of truth for room cleaning status Stayover Cadences by VIP Code You can now manage stayover cleaning frequencies using VIP and Special Codes. This feature gives you the flexibility to define unique cleaning cadences for specific guest types. Set different stayover frequencies for each VIP or Special Code Override the standard property cadence Use a value of “0” to skip Stayover job creation for that guest type Benefits: Full control over service frequency Reduced manual job adjustments Improved guest personalization TD Inspections Automation Ensure consistent quality control with automated Turndown (TD) inspections. Optii can now automatically create an Inspection job after a TD task is completed, giving you full visibility and confidence in your evening service. OOO/OOS Rooms Drawer Gain better visibility into Out of Order (OOO) and Out of Service (OOS) rooms directly within the Rooms Drawer. Your team can now easily see OOO/OOS rooms while still tracking their current cleaning status. Benefits: Improved visibility of OOO/OOS room status Clear understanding of cleaning progress and readiness across all rooms Credit Value Override by Room Location You can now override global room type credits with individual room-level values. This provides more control over time allocation and allows you to account for differences such as room size or layout within the same room type. Benefits: Greater flexibility in workload management More accurate time tracking per room Improved operational efficiency These updates continue our commitment to making Optii the most reliable and efficient platform for hotel operations. Thank you for being part of the Optii community. Have Questions? Your Optii Success Manager is here to help! Call us: North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166 Email us at: help@optiisolutions.com

Release notes for 3.22.1, November 24th, 2025 This update includes performance improvements and bug fixes to keep things running smoothly. Bug fixes: Fixed an issue where checklist tasks wouldn’t allow you to update photos. Fixed an issue where checkbox tasks sometimes didn’t register your selection. Fixed an issue where you couldn’t select an option from checklist dropdown task types.

What’s new in 3.22.0 This release gives Housekeeping its own dedicated home and adds more automation so teams can move faster with less manual work. Highlights -New Housekeeping tab Access all housekeeping tools in one place: Timeline/Board, My Jobs, and more—no more digging through mixed navigation. -Granular HK permissions “Add Housekeeping Jobs” and “Edit Housekeeping Jobs” are now separate, so you can let attendants add jobs while limiting edits to supervisors/managers. -Turndown automation Auto-create Turndown jobs based on Special Codes, VIP Codes, or Room Types, at the time you choose—no more manual task management. -OOO/OOS task automation Control if and when OOO/OOS rooms get cleaning/inspection jobs with flexible options: Daily, Interval (every X days), Last Day, or None. -Linen Strip automation Automatically create Linen Strip tasks for selected room types so you can track Houseman work, who did it, and how long it took. -My Jobs credit breakdown Team members can now see total credits and credits by job type (e.g., stayover, departure, turndown) directly in My Jobs for better pacing and workload visibility. -Checklist icons Add icons to checklist templates (e.g., Linen change, minibar, safety, rooms PM) so staff can quickly spot and pick the right checklist on mobile. Enhancements & fixes -Search repeating job templates by action, item, priority, team member, or location. -See job actions in the Location Activity Log. -Filter Job Status by entire floor (e.g., Floor 1) to focus only on the rooms you care about. -Fixed issues with tasks converted to jobs not inheriting the correct department, and rush rooms not appearing correctly in the activity log.

Optii 3.21.5 is here! This release introduces two powerful enhancements to improve housekeeping accuracy and property setup efficiency: -Support for Credits & Duration based on the guest number: Housekeeping Managers can now configure job durations and credits based on the number of guests per room type. When enabled via the “Customized by Guest Count” toggle under Room Type → HK Credits & Checklists, users can define per-guest increments for each action type (Departure, Stayover, Inspection, Turndown, Correction). -Floor Plan Bulk Updates: You can now perform bulk updates directly from the Floor Plan, making it faster and easier to manage large sets of rooms or locations. Users can select multiple locations and take quick actions using the new “Actions” menu to: -Add Tags to multiple rooms at once -Change Room Type for selected locations -Activate or Deactivate locations in bulk -Bulk Update Sections Selected Need Help? Reach out to your Optii Success Manager or email us at help@optiisolutions.com North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166

Optii 3.21.0 is here! We’re excited to introduce Optii 3.21.0 — focused on speed, visibility, and productivity across Housekeeping, Service, Chat, and Projects. From rushing rooms to managing multi-room jobs, this release helps teams move faster while giving managers smarter controls. Housekeeping New List View -Switch from timeline to list for easier management -See all jobs: unassigned, in-progress, or ready to rush. -Take action directly with filters and bulk tools. Key Actions: -Rush rooms in bulk -Cancel tasks -Assign/unassign rooms Bulk Credit Updates -Update credits for multiple team members at once. -Apply by filters (user/role). -Save time during opening and make ad-hoc adjustments quickly. My Jobs View Smarter Job Cards & Views -Update room exceptions (DND, No Show) right from the card. -Track work across: -My Assigned Jobs – active jobs -My Section – all work in your assigned areas -My Added Jobs – jobs you personally created Benefit: clearer job management and faster updates. Service Revamped Service List View Managing jobs one by one is gone — bulk tools are here. Bulk Actions: -Add notes across multiple jobs -Apply tags for urgency or reporting -Attach files/photos in one go -Delete accidental jobs instantly Filters: -Department (repair, replace, inspect) -Job Type (guest vs internal) -Status (not started, in progress, done, on hold) -Added date range for history Job Assist Now more powerful than ever: -Create jobs across multiple rooms & items in seconds. -Add due times and assign directly. Example: “Change filters & replace batteries in rooms 104, 105, 106 — assign to Anthony, due 2pm.” → Generates 3 jobs, fully mapped and ready. Enhancements & Fixes -Future Job Filter: Added confirmation before deleting attachments. -Activity Log: Now shows partner/integration name for jobs. -Log Issues Fixed: PMS events mislabeling + room list view now on homepage. 3.21.0 makes managing jobs faster, smarter, and more flexible — so your team can spend less time clicking and more time delivering great guest experiences. Need Help? Reach out to your Optii Success Manager or email us at help@optiisolutions.com North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166

Release Notes 3.20.10, September 9th Mobile performance – Faster navigation in the My Jobs section, with smoother filtering options for teams on the ground Login experience – Fixed issues with logging out and back in, ensuring a more reliable session flow.

Release Notes – 3.20.8, August 11th – Addressed minor bugs and made performance improvements for a small set of mobile devices to extend battery life.

Release Notes for 3.20.7 July 31st -ETA/ETD in My Jobs Easily view Estimated Time of Arrival and Departure directly within your My Jobs list—helping you stay on top of timing at a glance. -Search in Room List View Quickly find rooms with the new search bar in the Room List View—no more scrolling through the entire list! -Job Assist Performance Enhancements Behind-the-scenes improvements to make Job Assist faster and more reliable when suggesting jobs from chat.

Release Notes for 3.20.6 -Enhanced My Jobs view to prioritize Rush Rooms and In Progress jobs -Improved Timeline performance -Fixed an issue where job item assignments were not being stored -Fixed an issue where the Job Due By time was not automatically updating when a new start time was added

Release Notes – 3.20.5 - Jobs under my jobs are now sorted alphanumerically for easier viewing - Added filters, by Action, Location and Team Member in My Jobs - Improved performance on the My Jobs page - Service jobs now appear in the My Sections view

v3.20.4

Release 3.20.3 - Here’s what’s new in this hotfix release: -My Sections Tab (Housekeeping) A brand new My Sections tab is now available under My Jobs to help Room Attendants view all jobs tied to their assigned sections at a glance. -Put Inspections on Hold You can now place inspections on Hold—giving you more flexibility to pause and resume them as needed. -Total Credits in My Jobs The My Jobs view now displays a total credit count, making it easier for team members to understand their daily workload. -Location Filter on Job Status Page Quickly zero in on jobs with the new Location Filter—a small but helpful enhancement to speed up searching on the Job Status page.

3.20.2 Hotfix Release We addressed and enhanced the following: -My Jobs (HK): Now shows total credits for incomplete jobs -Job Status Page: Added Location Filter for easier job search -Timeline: Performance improvements for faster load times

Hotfix Release Notes – 3.20.1 This hotfix addresses the following issues: Task to Job Conversion: Fixed a bug where converting a task to a job was not properly populating job details. Notifications: Resolved an issue where notifications were being stored instead of sent, resulting in delays or sudden bursts of messages to users.

Optii 3.20.0 is here! We’re excited to roll out version 3.20. an upgrade packed with AI-powered features, simplified workflows, and new above-property insights. This release helps your team work faster, reduce errors, and better manage job creation across single or multiple properties. Smart Operations (New Product Line) Job Assist makes job entry faster and easier: • Text: Type “Fix broken light in room 231” and watch fields auto-fill. • Speech: Speak into your device to generate a job hands-free. • Image: Snap or upload a photo and let Optii detect the issue and fill out the form. Benefits: • Cuts job creation from 44s → 12s • Reduces manual errors • Supports multiple languages • Great for new hires and busy staff Smarter Job Creation Tools New Job Form: Cleaner layout, smarter defaults, and optional Add-Ons (Attachments, Notes, tags, Checklists) let you streamline without clutter. One-to-Many Jobs: • Select multiple rooms/locations • Generate individual jobs for each • Ideal for inspections, minibar, or maintenance sweeps Add Job from Job View: • Add a follow-up job directly from a job’s detail drawer • Great for inspectors or when chaining tasks Housekeeping Enhancements Virtual Room Support: • Honors your property’s setting: jobs for parent or child rooms • Visual indicator shows virtual setup across Timeline, My Jobs, and Job Status • Hover to see associated rooms Job Rules v1: Job Add-Ons The first wave of rules automation for Housekeeping! Set room-type-based rules to auto-apply: • Credits • Duration • Checklists Based on job type (e.g., Stayover, Departure), occupancy, and frequency. No more manual tweaks—just consistent, brand-compliant execution. Above Property Controls Service Summary Dashboard (NEW!) • Cross-property view of Service job data • Filter by property, priority, job type, department, and more • Identify trends, slowdowns, and problem areas • Ideal for regional leaders & analysts Enhancements & Fixes • Delete file attachments only after confirmation • Room List now accessible directly from the Home page • “Location Tags” renamed to “Location Sections” for clarity • Fixed: Job detail load issues, incorrect DND handling, stuck notifications, and miscalculated due times spanning days Need Help? Reach out to your Optii Success Manager or email us at help@optiisolutions.com North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166

Thu 26 Jun - 2025 Release Notes v3.19.8 - Updated the password validations

This update addresses the following bugs: -Fixed an issue where editing the start time of a job would incorrectly inherit the due by time. -Resolved a problem with jobs not fully loading after logging back in and after logging out. -Improved search capabilities to ensure consistent and reliable results.

Optii Release Notes – Version 3.19.3 This update addresses the following bugs: Tags added when creating a job at the Above Property level now save properly Start and end times displaying incorrectly on the timeline have been fixed Above Property User Management now correctly detects users already linked to a property

Optii 3.19.0 Release (iOS) – Week of May 12, 2025 We’re back with a packed update to help teams work smarter, not harder. Here’s what’s new: Custom Tags for Jobs You can now label and organise jobs using your own property-specific tags (e.g., “HVAC - Noise,” “Guest VIP”). Highlights: • Tags must be created by someone with permission, but anyone can apply them. • Use tags to filter job dashboards and reports. • Tags are saved for historical tracking. Why it matters: Quickly spot recurring issues, improve job prioritisation, and speak your property’s language. Above Property User Management Managing users across multiple properties just got easier. Highlights: • Manage invites directly from the Above Property dashboard. • Auto-detects existing users. • Shows alerts if a user already has a pending invite. • Separate invites per property (bulk invites coming soon). Why it matters: Save time, avoid invite errors, and simplify multi-property onboarding. New Home Page Dashboards Live dashboards for Housekeeping and Service are here! Highlights: • Real-time view of today’s jobs, by role and timezone. • Answers questions like: “Are we on track?” and “What went wrong yesterday?” • Customisable by user role. Why it matters: No more flipping through reports—see what matters now, and get ahead of issues fast. Granular Job Permissions You can now separately control who can delete, cancel, or reopen jobs. Why it matters: Avoid accidents, stay compliant, and improve accountability across roles. Job Start Time (Finally!) You can now set when a job should start, not just when it’s due. Highlights: • Default start time is “now” but you can change it. • Due time auto-adjusts once. • Option to filter out future jobs. • Response time calculations now start from the job’s actual start time. Why it matters: Cleaner job boards, better SLA tracking, and clearer shift planning. Optii x Opera On-Prem Integration We now integrate with Opera On-Premise PMS! You’ll be able to access key PMS data directly in Optii. Contact your Customer Success Manager to set it up. Smarter Virtual Room Handling Using virtual or component rooms? We now show occupancy and job context more clearly. Highlights: • See when a virtual room is occupied. • New icon shows links to related component rooms on job cards and in Location Details. • Helps teams coordinate jobs across complex room setups. Enhancements • Reservation Details now show above job lists in Location Detail view. • Icons updated for visual consistency. • Floor Plan view now supports filtering by Room Type. • Timeline view settings are now “sticky” (they stay in place when you navigate away and come back). Bug Fixes • Fixed issues with room status mismatches caused by outdated reservations. Need Help? Reach out to your Optii Success Manager or email us at help@optiisolutions.com North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166

Optii Release Notes – Version 3.18.2 This update includes several key improvements and fixes to ensure smoother operations: Fixed job item assignment issue: Job items are now correctly assigned as expected. Resolved room status update bug: Room status changes now update reliably across the system. Corrected reservation ID mismatch: Reservation IDs now display accurately and match the PMS integration.

Optii Release Notes – Version 3.18.1 This update includes the following improvements and fixes: Fixed an issue where the Activity Log was duplicating events Fixed an issue with multiple notifications being sent Fixed an issue where project jobs were not displaying the location Enhanced job notes color for improved visibility Updated the Service Dashboard Width

Release Notes 3.18.0 – Week of March 31, 2025 Now Available: Optii’s Next-Gen Housekeeping (Early Access) We’re thrilled to introduce the next generation of Optii Housekeeping—rebuilt from the ground up on our modern platform! Now seamlessly integrated with Service, Maintenance, and Chat, this upgraded module transforms daily housekeeping operations with: -A sleek, responsive design (optimized for mobile, tablet, desktop) -Real-time room tracking and 2-way PMS sync -Smarter scheduling powered by predictive machine learning Join our early adopter program by reaching out to your Optii Success Manager! Key Housekeeping Highlights -Housekeeping Actions -Supported job types now include: -Departures, Stayovers, Inspections, Touch-ups, Corrections, and Checks. Team Member View -Add/remove team members quickly -Make real-time shift updates, credit changes, or assignment tweaks -Use filters to zero in on key team members Jobs Timeline View -Live view of jobs, durations, and team status -Switch between simplified and detailed layouts -Add/remove team members anytime -Auto/manual assign jobs on the fly -Smart Predictions: Job durations powered by ML based on PMS + history Optiimizer: -Dynamically orders jobs for max efficiency -Track team performance and job completion in real time Room Details -Live status visibility across rooms -One-click status toggles (e.g. DND, Sleep Out) -Access guest preferences and notes -View all room-related jobs in one place -Dive deep into granular room activity logs Unassigned Jobs -Clear view of unassigned Cleaning & Inspection jobs -Bulk-assign quickly with helpful context -Filter by attributes to focus on high-priority jobs -Use auto-assign to balance the workload intelligently My Assigned Jobs -Clean, simplified interface for Room Attendants & Inspectors -See job updates in real time -Access custom checklists and job details -Upload photos/docs to confirm job completion Inspection Job Cycle -Auto-generated inspections after cleans -Based on outcomes, triggers corrections or rechecks (optional) -Pre-configured checklists tied to room types -Optional scoring for performance insights -Track results with detailed logs and reports Checklist Enhancements -Scoring: Assign points per task for quality and performance tracking -Defaults: Pre-set checklist tasks (e.g., Pass) for quicker completion Enhancements Projects -Auto-assigned projects now show last/next assignment cycles -Fixed performance issues with cycle loading Chat -Unread First: DMs now sort with unread messages at the top -Group Updates: New group members now clearly displayed in chat Bug Fixes -Fixed issue where CSV uploads became .txt in Chat -Fixed broken location filters in Projects Questions? Contact your Optii Success Manager or reach us at: help@optiisolutions.com NA: +1 855 398 1447 | Asia: +852 3008 0288 | Europe: +44 20 3037 8851 | AU/NZ: +61 7 5292 5166

Optii Release Notes - March 19th, 2024 - Version 3.17.3 This update addresses the following bugs: - Fixed an issue where chat would not always load for certain departments.

Release Notes - Optii 3.17.2 This update includes performance improvements and bug fixes, including issues with job templates, closing jobs for certain employment types, and translations

Release Notes 3.17.0 Week of January 29, 2025 Happy New Year from Optii! We’re kicking off the year with exciting updates to enhance your experience. Get ready to take advantage of these new features: Redesigned Chat Experience A fully revamped chat platform with enhanced communication tools: -Dynamic Group Messages – Role-based group chats for seamless collaboration. -Read Receipts – Easily track message delivery and read status. Photos & Attachments – Share images, videos, and documents up to 25MB. -Dynamic Groups (Role-Based Permission)Allows multi-user chat beyond departments for better teamwork. Group creators can name private groups for better organization. Action Menu Enhancements -Edit – Add or remove group members. -Delete – Remove a conversation when no longer needed. -Rename – Give meaningful names to groups. Read Receipts Key Indicators -Clock icon – Message not yet delivered. -Gray check – Delivered but unread. -Green check – Read. Above Property Controller – Job Management Dashboard We’re introducing Optii’s first Above Property Controller to centralize job management across multiple properties. What is the Above Property Controller? This enterprise-level module provides a centralized way to manage jobs across properties. Whether you oversee a few hotels or an entire portfolio, you now have seamless oversight and dispatching at your fingertips. Key Features of the Job Management Dashboard -Centralized Job Oversight – View, track, and manage jobs across all properties. -Operational Insights – Access basic KPIs to monitor property workload. -Streamlined Job Management – Dispatch and track jobs efficiently. Key Functionalities -Add Jobs: Assign jobs across multiple properties from a single dashboard. -Property Selection: Retrieve property-specific attributes (departments, job types, checklists). -Access Control: Users see only properties they have permissions for. -Filters & Defaults: Sort jobs by property, priority, status, and default to today’s jobs. -KPIs & Metrics: Track job status (Past Due, In Progress, Done). -Job Details & Reporting: View sortable job lists with color-coded indicators for quick decision-making. Enhancements & Fixes -Access All Team Members Permission – Allows cross-department communication for more flexibility. Bug Fixes: -Issue preventing some users from closing jobs due to employment type settings. -Users could send direct messages outside their department—this is now fixed. Have Questions? Your Optii Success Manager is here to help! Call us: North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166 Email us at: help@optiisolutions.com