S'hail 4+‎

The RTA Sahil app has significantly declined in quality after the recent update. Previously, it was a reliable and accurate tool, but now it has become one of the worst apps for transportation information. The most frustrating aspect is the incorrect display of bus and metro schedules. When users need to travel immediately or plan their journeys for the current time, the app shows schedules that are one hour old. This defeats the purpose of real-time updates and renders the app almost useless for those seeking instant transportation information. The primary benefit of such apps is to provide up-to-date and accurate information about transportation services. However, with the current state of the RTA Sahil app, users are unable to access timely information about bus and metro services. This flaw not only undermines the app's utility but also hinders users' ability to plan their journeys effectively. We urge the RTA team to address this critical error promptly. It is essential to restore the app's functionality so that users can once again rely on it for accurate and real-time transportation schedules. Your immediate attention to this matter would greatly improve the user experience and restore trust in the RTA Sahil app.

Apologies for the inconvenience, kindly note that you can register your feedback through our official channels: RTA website: www.rta.ae/CRMPortal, or chat with Mahboub on WhatsApp: 0588009090, or through e-mail: shailsupport@rta.ae

Worst service ever!!!!!! We booked a taxi to go to the AIRPORT a day ahead and no one showed up and when we called S’hail call center they said that they didn’t have the taxi system so they couldn’t help us and made us feel it was our fault!!!!!!! We were late to our flight all because of this extremely terrible service!!!!!!! Additionally, the cistomer service wanted to help us (obviously it didnt work!!!!) he gave us a number to call to ask them about our taxi and the person from the other number took more than 10 minutes to fully comprehend what we were going theough and even though we informed him that we are going to the airport he still said that our booking was in fact in the system and that someone else was going to call us in 10 minutes!!!!! If this is a service offered in Dubai then im not sure what you left for your other services!!!!!!! The worst experience ever!!!!!!

We are sorry to hear that you faced problems while using the S'hail App. Make sure your concern will be raised to our support team. Meanwhile for more assistance kindly contact 600500605 or email shailsupport@rta.ae. List the application/device details, user name, and attach error/problem screenshot.

Please bring back the previous version of the app which is quite informative and easy to use.
The new updating and interface very poor to provide the information and offering irritating user experience with lack of information.
1. Thé bus GPS location is not available
2. Not showing more than 3-4 bus timings in bus route search option.
3. The selected bus GPS location is not showing
4. The map is showing less information about the bus or taxi routes. And showing unwanted informations.
5. In the Departure option, maap is not showing all the bus stop which need to select by the user.
6. While going on a bus, map not showing the bus GPS location, thus user can acknowledge the route.
7. The main map is not showing information while zoom out.

NB: The previous version of the app is much informative. Suggesting to downgrade the application to the previous one or make changes to this version as per the previous version.
Most of the people using this app for UAE Bus and metro transport scheduling. Not for visiting the mentioned informative areas. As you all know Google map is doing the great business to the rest of services.
Hoping the designer’s and developers will make the changes for user friendly experiance.

Thank you for sharing your feedback, kindly note that you can register your feedback through our official channels: RTA website: www.rta.ae/CRMPortal, or chat with Mahboub on WhatsApp: 0588009090, or through e-mail: shailsupport@rta.ae