SmartyMe: Daily Microlearning 12+

Everything is super nice and easy, except that the option to add books to the favorites list is missing. It would be preferable to have this feature.

Hi, Ellie here, Head of Customer Care at SmartyMe!

Thank you for the lovely feedback, it means a lot. And you're absolutely right, having a favorites option would make things smoother and more personal. I’ve already shared your suggestion with our team, and we're constantly improving the app based on ideas like yours. If you have any more thoughts, feel free to email me at ellie@smartymeapp.com anytime!

After the initial registration and first month payment it takes to a misleading page where they charge you additional amount without users consent. They kept charging me even after i unsubscribed.

Also the app doesn’t have anything it was purely misleading. They are also somehow able to use apple pay to charge you and cannot even see in the subscriptions section in iPhone settings.

Pls stay away from this app, just google about the app and you will find a reddit thread about this scam. A lot of users have been affected and everyone went through this exact same process.

We’re really sorry to hear about your experience, that sounds incredibly frustrating, and we completely understand why you'd feel misled and upset.

Please allow us to clarify a few things:
All payments in our app are processed exclusively through the App Store using Apple’s secure systems. This means we don’t have access to your payment details, and we cannot initiate charges ourselves, any purchase must be approved by the user through Face ID, Touch ID, or Apple ID password.

Also, we never intentionally hide subscriptions, if a subscription was active, it should always appear under your Apple ID’s subscription list. If something didn’t show up or continued after cancellation, that’s definitely not how it should work, and we’d really like to investigate further.

Please reach out to us directly at usersupport@smartymeapp.com with any details you can share, your Apple ID receipt, screenshots, or the date of the charge would be especially helpful.
We take situations like this seriously and will personally review your case to make sure you’re taken care of.

And if this is about a charge or refund, please don’t worry, we’ll make things right.

Thank you for speaking up, your feedback helps us ensure this doesn’t happen again!

After the initial registration and first month payment it takes you to a unknown page where they charge you additional amount(way more than the mentioned amount btw) without your consent. They kept charging me even after i unsubscribed.
Also the app doesn't have anything it was purely misleading. They are also somehow able to use apple pay to charge you and cannot even see in the subscriptions section in iPhone settings.

Hi, Ellie here, Head of Customer Care at SmartyMe.

I’m really sorry to hear about your experience and understand how frustrating this must have been. We take feedback like yours seriously and want to clarify any confusion regarding charges. Could you please share the details of the transactions you’re referring to? This will help us investigate and make sure any applicable refunds are processed correctly. You can reach me directly at ellie@smartymeapp.com.

Thank you for bringing this to our attention - your input helps us improve the app and billing experience for everyone.