SupportPilot

Voice Ticketing for MSPs

Free · In-App Purchases · Designed for iPad

The #1 helpdesk app built for MSPs. Voice-to-ticket, SLA tracking, email-to-ticket, client management & real-time notifications. Try the free demo — no signup needed. SupportPilot is the fastest way for MSPs to create tickets, capture issues, and manage clients—without slowing down. Tap the microphone, talk, and SupportPilot instantly turns your speech into a fully transcribed ticket. SupportPilot includes: • Voice-to-ticket with accurate AI transcription • Email-to-ticket for client submissions • Client & technician management • Ticket timelines, notes, and activity logs • Invoices, estimates, and billing tools • Custom branding with your logo and colors • Reports and analytics for service insights • Microsoft 365 user sync (depending on plan) SupportPilot is designed for busy MSPs—simple enough for one-person shops, powerful enough for growing teams. Clean, fast, and built to keep technicians focused on the work, not the admin. Subscription plans (Growth and Pro) unlock additional MSP-level features. Manage your subscription anytime in your App Store account settings.

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v1.0.6 — Smarter SLA Tracking & Reliability Improvements • SLA accuracy upgrade — Responding to a ticket (changing status to In Progress, On Hold, etc.) now immediately records your first response time. No more false SLA violation alerts when you've already taken action. • Client documentation — Notes and credentials are now available in demo mode, so you can explore the full client management experience before connecting your MSP. • Payment processing — Automatic card processor detection for Square and Stripe. Less setup, fewer errors. • Under-the-hood improvements — Firebase SDK upgrade, faster notifications, and stability fixes across the board. We read every review — tell us what you'd like to see next!

Version 1.0.6

The developer, Dana Schoefer, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Not Collected

    The developer does not collect any data from this app.

    Privacy practices may vary based, for example, on the features you use or your age. Learn More

    Accessibility

    The developer has not yet indicated which accessibility features this app supports. Learn More

    Information

    • Provider
      • Dana Schoefer
    • Size
      • 34.6 MB
    • Category
      • Business
    • Compatibility
      Requires iOS 15.1 or later.
      • iPhone
        Requires iOS 15.1 or later.
      • iPad
        Requires iPadOS 15.1 or later.
      • iPod touch
        Requires iOS 15.1 or later.
      • Mac
        Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
      • Apple Vision
        Requires visionOS 1.0 or later.
    • Languages
      • English
    • Age Rating
      4+
    • In-App Purchases
      Yes
      • SupportPilot Pro AED 399.99
      • SupportPilot Growth AED 229.99
      • Learn More
    • Copyright
      • © 2025 PilotSuite LLC
  • Privacy Policy

    • More by Dana Schoefer