The ENTERTAINER 12+

We have been purchasing the app for the past 4 years and this year it has been such a disappointment. Lots of restaurants and other businesses have ended their collaboration with the app and we as customers ( loyal customers) haven’t even been aware of such changes and based on our trust purchased the app again this year. It is super disappointing to see how a business abuses the trust it’s customers have on them . Not sure what the problem of the app is that these businesses have ended their collaboration with it but people like us have to pay the price of buying the application without actually being able to use it for much . It is absolutely a waste of money and I recommend people not to purchase it at all because the whole purpose of the app is to be able to save money but with the current situation of the app , you actually loose money!

Firstly I am very confused by the high rating that this app has received, as I was going through them I noticed some of them are negative texts but with five stars? Overall my experience over the years was continuously deteriorating, initially I overlooked the worst user experience app design I’ve ever seen because the offering was decent, last year they tried to stay under the radar due to Covid but clearly lost a lot of their partnerships and due to the aforementioned horrible ux you aren’t able to see the contents of each “package” clearly so I ended up buying the gourmet package rather the dubai classic, it has been 4 months and I have yet to find a single use for it so I kindly asked the customer service to please switch my product to dubai classic instead since so I could at least avail a few things there. I was immediately rejected and before I even sent my request the bot-like customer service agent called Greta sent me an automated message “I can understand that, but we cannot help you as per our T&Cs” unless the entertainer has unlocked clairvoyance I don’t know how she could answer me before I even wrote my request which indicates to me how harsh their script is and how little they care about their customers. I am now stuck with a useless package unfortunately and they have definitely lost a customer.

The new app and the whole team behind them is not correct. I make orders online for delivery.. they become ( pending) , although the money transaction is complete and the money is withdrawn from my account.. but the order is not delivered to the restaurant and becomes pending.. I contacted live chat and they didn’t do anything although I contacted my bank and they told me that the Entertainer had to cancel the transaction themselves because the mistake is because of the app. The bank gave me the transaction number to help but the customer service didn’t cooperate. I lost the order and I didn’t get my money back so far. Be careful! The app is not guaranteed!!! Waste of money, waste of time.. worst customer service ever...