Toters توتر‪ز‬ 12+

Amazing delivery app

I can’t begin to express how much I love ordering from toters, I notice the app striving to be better everyday. I’ve used Talabat, deliveroo, Noon and other apps in different countries but nothing satisfies me the way that toters does. Toters became an icon in Lebanon and I’m so proud of that! Keep up the good work

Horrible and Unprofessional

We are sharing this review with you so you know what to expect from them. We recommend you look for any other service provider that can actually provide the service they promise. Today we ordered food on “toters” with Joseph El Rayess, hoping to eat and enjoy a good time with our friends. Our order got delayed so we contacted support to explain what we accept that there is a fuel crisis, so if they can't assign our order to a shopper, we don't mind getting it ourselves if it is prepared. They said they will assign our order right away. So we waited and our order got delayed twice. We recontacted support and they assured us that they will deliver. We ended up getting the order ourselves. This is completely unprofessional and unacceptable from a “services” app, especially that their unique service is delivery. Attitude towards clients should be their utmost priority and transparency in client services is a basic requirement. We are not asking much of them, using their service to help organizing our time and plans was the biggest mistake we have done and we blame ourselves for trusting them.

Developer Response ,

Hello Elias, thank you for your feedback! We deeply apologize for the bad encounter you've had with our team, our customers satisfaction is a top priority to us, kindly share your contact information as we'd like to learn more about your experience and make it right.

Toters are the worst

Today we ordered food on toters with Joseph El Rayess. Our order got delayed so we contacted support and told them we understand there is a fuel crisis in Lebanon, so if they can't assign our order to a shopper, we don't mind getting it ourselves if it is prepared. They said they will assign our order right away. So we waited and our order got delayed twice. We recontacted support and they assured us that they will deliver. We ended up getting the order ourselves…. Toters are the worst. 0 stars is what they deserve. All we asked for was transparency. We didn't mind getting our order, but being delayed 3 times with 1hr delay every time messed all our plans up

Developer Response ,

Hello! We apologize for the bad encounter you've had with our team, our customers satisfaction is a top priority to us, kindly share your contact information as we'd like to learn more about your experience and make it right.