iPhone Screenshots


UAE Mystery Shopper application is available in 8 languages; namely, Arabic, English, Urdu, Hindi, Spanish, Chinese, French and Russian, to cater to the needs of customers from different nationalities in United Arab Emirates. Users can evaluate the overall experience at the service center and rate the various aspects of their experience including the location, parking spaces, reception, waiting time, clear process, completion time, service fees, payment method and employee attitude.

Customers can share their feedback on the smart application either during or after their visit to the service center. The comments section allows users to elaborate further on their experience, thus providing government entities with extensive data that help in pinpointing strengths and weaknesses.

This app, developed by the Emirates Government Services Excellence Program (EGSEP), has been launched by Sheikh Mohammad recently with a view to empower customers, listen to customer voice, measure customer satisfaction and increase citizen happiness.

What’s New

Version 2.5

Enhancing the caching mode sync feature to get the updated data faster and more efficient.

Ratings and Reviews

4.4 out of 5
41 Ratings

41 Ratings

سعيد احمد ,

Simple and easy to rate entities

Once I download the app I start reviewing the service center for government it’s great idea to improve the service quality of the service centers of UAE government entities

aljonaibi ,


It’s fantastic idea driven by our supreme leadership and thanks to Hh..Sh. Mohammed bin rashed who makes the impossible possible and now we understand why you created a ministry for happiness ❤️

mohamed yus ,

Very Nice

Good idea improve the government service for all the department.

Very user friendly app.


UAE Prime Minister's Office
39 MB

Requires iOS 12.1 or later. Compatible with iPhone, iPad and iPod touch.


English, Arabic, French, Hindi, Russian, Simplified Chinese, Spanish

Age Rating
This app may use your location even when it isn't open, which can decrease battery life.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

More By This Developer

You May Also Like