Intake & Outtake Forms: View a ticket's Intake and Outtake forms and collect your customer's signature right from the app. Forms appear when enabled for your account. Longer ticket descriptions: Write descriptions of up to 100,000 characters when creating a ticket, in a larger text field with a character counter. Stability improvements: Fixed an issue that could stop the ticket list from loading, plus crash and chat fixes.

Sign in faster and more securely with Passkey and biometric login (Face ID/Touch ID/fingerprint) — no more typing your password every time. Improved app stability and reliability under the hood. Fixed an issue that could cause your session to get stuck, requiring a restart or re-login.

Ticket Timers now sync with the web app. Start, Pause or Stop timers on Mobile or Web interchangeably Fixed a sorting issue on the Customer Index. It is now sorted alphabetically by Business Name by default Added Asset Button to the Customer Detail page for faster navigation Added Filter by Customer to Asset Index Added a Ticket Button to the Customer Detail page for faster navigation Tapping Back from Asset Detail now returns you to the filtered Asset Index you started from

Fixed an issue on the Ticket Create screen which prevented error messages from showing correctly. Fixed an issue with the Ticket Attachments screen which could lead to an infinite spinner. Fixed an issue with Chat Details which could result with incorrect timezones displaying. Fixed some crash states Made some back end updates Fixed an issue where the Chat list would not correctly sort by recent as expected.

Bug fixes and stability improvements: resolved an issue preventing users from saving time updates on appointments, and fixed a stuck timer bug that was blocking technicians from starting new timers.

Full notifications system with home screen badge, unread count, and tap-to-navigate Unified Dashboard Counters for a quick overview Asset details now include Last User, Last Boot Time & Last Sync Stuck ticket timer bug fixed — technicians can start new timers normally again General stability and crash reporting improvements

Fix an issue preventing chats from showing in the Chat section

Fix an issue preventing chats from showing in the Chat section

Updated Appointments section to add Appointment Type and Location fields Improved Ticket list chip rendering Back End stability updates and fixes

Added bar code scan feature for searching Assets Improved app startup time Fixed an issue where a assigned End Users would appear blank after being deleted unexpectedly Misc Bug and performance fixes Please note we are continuing to further improve the Ticket Index display and sort performance

Added an Assigned End User field to the Asset Detail page You can now search for Assets by End User name in the Asset section Fixed an issue preventing Ticket Details from refreshing on Worksheet creation Improved Appointment Creation flow Updated Date Time Picker in Appointments

Fixed a bug that was causing sessions to end much sooner than they should be. Performance fixes for the Appointments section Backend stability fixes

Updated Ticket Sorting and Filtering to better align with web app Improved Asset section scroll performance Improved Alerts section scroll performance The app will now remember account subdomain when session ends Improved Ticket Index performance Added Labor drop down selection to Timer Entry Misc back end performance fixes

Added an Assigned Tech field to the Tickets-Create page

Employee Time Clock functionality has been added to the Mobile which allows Techs to Clock-In directly from the Mobile App. Performance Improvements to the Home Page.

Improved Asset Detail page load Improved Appointments page load Made some UI adjustments on the Ticket Detail page General Crash fixes

Improved Ticket Comment UI to be more clear when a Customer or End User doesn't have an email address.

We have introduced Ticket Worksheet functionality. Fixed an issue where the 'Start Chat' button would become unresponsive. Updated Ticket Detail load time and behavior. Improved Ticket Comment UI to be more clear when a Customer doesn't have an email address. Fixed misc crashes

Fixed a case where certain types of Alerts could lead to the App Crashing unexpectedly Updated the Alerts page to be more clear when there are no Open Alerts currently. Fixed a case where ending a Chat wouldn't clear the Chat from the Open Chats screen. Fixed some misc app crashes

Dark Mode - Added Support for Dark Mode theming in the Mobile App Fixed Misc App Crashes

Added an Assigned Asset Section to the End User Detail page Introduced Canned Responses to Ticket Comments Add support for additional file type attachments (now includes: doc, docx, xls, xlsx, ppt, pptx, pdf, txt, mp3, wav, m4a, in addition to jpg, jpeg, png) Updated Asset Online Indicator for clarity Performance updates to Chat Crash Fixes

You can now create, view and edit End Users for Organizations Fixed an over eager form validation Fixed a login issue that could be triggered by an unexpected token expiration Fixed a series of issues that could lead to app crashes

Fixed an issue where editing a ticket in the Syncro Mobile App would clear the assigned End User.

Updated Ticket Creation so that after creation, you are now sent to the new Ticket Tapping on RMM Alert Notifications from the lock screen now correctly directs you to the corresponding Alert Fixed some cased where Push Notifications were not firing as expected Fixed some crashes in various areas of the app Added Assigned End User field to Ticket Detail You can now Clear, Search, and Assign End Users in Tickets Added Assigned End User field to Ticket Create Page

Fixed a case where the Customer Search could incorrectly show no results. Fixed an issue where a Timer Entry would be created even when no minutes value was entered while creating a Ticket Note. Fixed a flow where Custom Fields could not be filled out during Ticket Creation. Fixed a case where navigating to Chats was not displaying Unread Chats as expected. Fixed a case where the Asset list would not load as expected due to a fetch interruption. Improved Chat module performance. Fixed a series of crashes that could occur under certain scenarios. Updated some UI elements on the Ticket Detail page. Added Asset Names on the details of corresponding RMM Alerts. Relocated Customer Search to Main Menu.