I love Swappa overall but they do have some work to do on their app. Me personally as a seller have experienced many issues with search terms, random crashes in comment page, unable to load shipments through the app, and options are missing for certain devices where they need to be required.If your a buyer I would suggest using the browser, it’s a lot better. The reason I use the app is for the notifications, but they recently stopped working too. If Swappa staff reads this I would love to offer some more feedback and be more specific just contact me.

I love Swappa and their website. They are trusted and they are a GREAT way to sell or buy devices at great prices and cut out the cell carrier trade in process and say no to their ridiculously low prices. So this review isn’t about Swappa as a company or as a service, this is for the iPad OS app in the Apple App Store. It’s unacceptable for a tech company to do what Swappa’s developers did with this app. They basically developed an iPhone app (because they are far more iPhone users than iPad users) and published it to the iPad OS Apple App Store as well, which will run iPhone apps but in a tiny box on the screen at correct resolution or stretch to fit at crappy resolution. If they were going to do that, they never should have published to the iPad OS App Store, it looks like crap and is far from intuitive. Instead, an iPad OS app should have been developed and published or they could have even made their website super mobile friendly and that would have worked fine. For now, I’ll be using the website. The app seems to be missing features as well and is very basic and colorless/lifeless. Such a waste of an opportunity to capture any iPad OS user for a customer that checked out Swappa for the first time, which also hurts me as a seller because the more people that use Swappa the better my odds of a higher, quicker, price and decision to check out and buy and more prompt a payment due to the worry of someone else buying it before they do.

Avoid this app at all costs! I’ve never written an app review because I’ve never needed to, however this poor excuse for an app is the worst app I’ve used since an iPhone 4. The staff lies to you. I uploaded pictures that I wanted to sell. I accidentally uploaded one in the wrong order, guess what? They don’t let you organize the pictures or even deleted them! So if you want a picture deleted you literally have to email support then ask them to delete it. Here’s where the lying starts. I emailed customer support to delete one of my pictures and the lady said that there was no pictures on the listing? Upon checking my listing on my phone, not only was there pictures on the listing; she deleted the one that I asked her to! What a ridiculous thing to lie about. So day 2 of using this app rolls around. It’s been 24 hours since I posted my listing and it’s still not approved. I looked online to see how long it’s supposed to take, the Swappa support team said to should be approved within a few minutes or you need to email them. Great! So I email them and again, they say there’s no pictures! This time I email this guy back a literal screenshot of my listing with my pictures. This app is horrible please do not use it.

I'm writing this review to warn others about the terrible selling experience I had on Swappa. I listed my phone for sale on the app, and it was immediately purchased by a buyer. However, the buyer then refused to pay for the phone, and Swappa refused to help me. I spent weeks trying to get in touch with Swappa customer service, but I never received a response. I eventually had to file a chargeback with my credit card company, but I'm still out the money I paid to list my phone on Swappa.I'm very disappointed with Swappa's customer service. They were completely unhelpful and unresponsive. I would not recommend Swappa to anyone who is looking to sell a phone or other electronic device.Here are some of the specific details about my experience:I listed my phone for sale on Swappa on May 1st.The phone was purchased by a buyer on May 2nd.The buyer contacted me on May 3rd to say that they would not be able to pay for the phone.I contacted Swappa customer service on May 4th to report the issue.I never received a response from Swappa customer service.I filed a chargeback with my credit card company on May 10th.The chargeback was approved on May 15th.I'm still out the money I paid to list my phone on Swappa, and I'm very disappointed with their customer service. I would not recommend Swappa to anyone who is looking to sell a phone or other electronic device.