1Password for Safari 4+

Why mess with what works... I used 1Password 7 for a long time and loved it. Version 8 was released and broke so many things, it's a case study in frustrating your users by not leaving good enough alone. Since the version 8 upgrade the Safari extension is constantly asking me to enter my password (version 7 was happy with my touch ID). I get random errors I have never seen before, like "Unable to save" when trying to save a new login, clicking the "Use suggested password" item but it is unresponsive and nothing happens... They also removed a feature I LOVED and used daily: holding alt/option while looking at an item revealed the password - gone in version 8. I wish I could go back to version 7, and I am not the type of person who wants thing to stay the same, I love changes and improvements but from where I stand, I gained nothing from version 8 but lost reliability and functionality I used to love about 1PW. I am only not looking to switch because their successful vendor lock-in. I am too deep into the 1PW ecosystem (installed everywhere) and leaving it behind would cause even more pain than this miserable downgrade they call "version 8".

Thanks for taking the time to leave us a review. We're sorry to hear you're not enjoying 1Password for Safari, and we appreciate you sharing your feedback with us. If you reach out to our team at support@1password.com, we'd be happy to work through your concerns and answer any questions you have.

The Chrome version of 1Password works fairly well, but I have daily issues with 1Password in Safari. This usually manifests itself as a disconnection from the desktop app, where you try to fill a user/password, 1Password asks you to unlock, and then the Safari extension hangs. Sometimes it will say that it needs to reload to reconnect. At this point it does seem like it reconnects to the 1Password desktop app, but the dropdown in user/password fields won't show without restarting Safari.

But there are other annoying persistent bugs as well. Any kind of form autocomplete will battle it out with 1Password. So if the extension thinks that it should try to populate an address field that wants to autocomplete your address (i.e. you start typing your address and it uses Google to try to autocomplete for you), then the 1Password drop-downs will compete for this spot. That's annoying. The most annoying one, though, is competition with Safari's built-in SMS/email OTP autocomplete or just generic email fields. I want to retain the option in Safari to generate a unique email address for a site, so I need that function enabled, but 1Password steps on the Safari drop-downs every time. 1Password team, please, fix this extension. I love 1Password. When I spun up a company, I chose 1Password for our org of 30 people. You can do better.

Thanks for your detailed feedback. We're sorry to hear about the issues you're experiencing with 1Password in Safari. Rest assured, our team is actively working on resolving these bugs. In the meantime, we'd love to gather more information about your specific devices and configurations. If you could reach out to us at support@1password.com, our team will reach out to help.

I have been using 1Password since 2014 and just upgraded from version 6, so the new version, though somewhat different, has been a much smoother experience for me. I resisted upgrading, especially after reading some of the negativity here, but I liked that I didn't have to dump my old version 6 app and data to upgrade, so I felt confident I could go back if something went wrong or I was simply unhappy with the new version.

To my surprise, the migration process from 6 was easy (though I did have to download version 7 first, but still not a big deal). I realized that Dropbox was having a hard time connecting to my devices regularly, so consequently, I often was missing new passwords if they hadn't been synced. That no longer is the case since everything just syncs flawlessly!

Plus, I love that y'all are taking the time to respond to all of the comments. I'm sure the complications will get worked out, but if you aren't coming from version 7 directly, 8 is a no-brainer!

Thanks for this great 5-star review. It's great to hear the upgrade process was easy for you, and that you're enjoying 1Password 8 - we appreciate you letting us know!