Update 9/24 Deleting this app. Down to a 1 star, no full screen, that’s my final strawLong time user. The app was working better before the last update. Please fix the following issues. - account balance is never accurate both side menu, cashier, and after placing a bet. One actually stays at the beginning balance. - clicking on "my bets" lists current active races. I get that. But please fix when clicking on "the bet you placed" it will take you to the track to either watch or place another bet. It's stupid having to click "races" remembering what track you bet on, then all the different horses #'s/ super and trifectas you had chosen. It was much simpler for me to go to "my bets" then it lists the multiple tracks I've bet on and just by clicking that bet it takes me to the track for viewing or whatever else. I might have bets on 4 or 5 different tracks at the same time/post. Even after the race is over, to go back and look at the program, you have to find your bet, then click races, then find that track, by then it's on a different race now, so you need to know what the race number was, then finally you see the results. Which horse did I bet on again? Other than that, it's a pretty solid betting tool for on the go when you can't make it to the track/tracks. Also for those complaining about the Ky derby issues with the app. It's like that every year. You must have your money in twin spires account a week before at least. Otherwise all the hundreds of thousands people will clog the system trying to do the same thing as you and nobody gets to bet. As long as your money is in there before hand you'll have no issues actually placing a bet. 4/2/24 So, no full sceeen now!? Cause that makes lots of sense
Thanks for your feedback. We’re sorry to hear about your negative experience using our app. We have a high standard of quality here at TwinSpires, but we clearly missed the mark. If you are still experiencing 'full screen' issues, please reach out to us directly at (877)774-7371 or player.services@twinspires.com so that we can help triage your issue. In regards to your comments regarding 'My Bets', if you click on a bet record and then click the 'Program' button located towards the bottom of the bet details screen the app will navigate you to the corresponding wager program page for the track/race that your bet is tied to.