A quick dog walk. A freshly-made bed. A whole-home clean. Lifestyle services at your fingertips.
Spruce offers Chores, Housekeeping, Pet Care, Laundry & Dry Cleaning services for multifamily residents. Schedule one-time or recurring services on-demand. Spruce Service Professionals are background-checked, licensed, bonded and insured and ready to tackle your biggest chores.
How does it work? Spruce partners with multifamily communities around the country to bring amenity services to your doorstep. If you live in a Spruce-powered property, simply book your service using the Spruce app and your leasing team will give us access to your unit at the time of your scheduled service. With instant booking and on-demand scheduling, you get the services you need, when you need them. Get started today!
Bug fixes and performance improvements
Ratings and Reviews
Better than expected
I was hesitant to try a new service for a trip out of the country, but I’ve had an incredible experience with Spruce. My cat cannot handle the stress of being boarded and always becomes ill with feline respiratory viruses, so I decided to try Apartment Butler (aka Spruce) since I had a coupon from my apartment complex. I was able to book in advance and provide specific instructions for care (where toys and the litter genie are kept, details about his mannerisms/play). I received a text message from my caretaker on the scheduled day notifying me that she had arrived and would send me another message at the end of the visit. Not only did I get an update on my cat’s visit, but also pictures of one very happy fur baby! In addition, a team member reached out via email because I booked appointments too far apart for their out of town policy (which I was unaware of) and offered me a complimentary visit to ensure my cat was properly taken care of. I am so pleased with the level of care and attention to detail, with the added bonus of allowing my pet to stay in his comfort zone. I will absolutely use this service again and again.
I asked for them to come clean my old apartment as I was moving out. The next day I was informed they had dropped and broken a glass shelf in the freezer. They contacted my leasing office and took care of that. Which I was thankful for. I decided to go check the apartment as we had moved out, but still had one day left. They hadn’t deep cleaned really. First off, there was broken glass on the counter tops and floor, The oven and stove were still filthy, there was still milk on the floor( I had dropped some while making a bottle the day we moved out), conditioner on the shower wall, and hair on the bathroom floor, they hadn’t even touched the laundry room, among other issues. I contacted them, with pictures, and asked why it wasn’t done properly. They assured me they would contact my leasing office and go back in to clean. I hadn’t heard anything in a week. So I asked my old apartment and they said they hadn’t heard anything from them. So I emailed them back to ask if they had gone back. I got a message saying they hadn’t, but that my apartment had gone in and cleaned it themselves. Acting as if that is sufficient, when they were supposed to do it. I paid $160 for them to wipe down some counters and vacuum basically. Edit after response: they did pay for the shelf, they DID NOT come back to do a second cleaning. My apartment had to do it as stated.
Developer Response ,
Hi, Asklie, thank you for the feedback. This is helpful info that enable us to address any potential issues. I see we paid for the damages and worked directly with your apartment community on your behalf to perform a second cleaning to make things right.
Problem with app & concerned
I signed up and made my dog a profile but forgot to add a pic for her so I went back in to edit, but all I saw when I tapped ‘pets’ was the option to add another pet. After some time I figured out that I had to login to the actual website (not app) to make edits. However, the site does not keep the pics... like they keep deleting and I have to constantly re-upload. I’m already unimpressed with Spruce and I’ve only been interacting with it for a few hours. First impressions are important and I do believe that small things like this should be bug-free and easy to utilize. Based on my experience and reading through the negative feedback they’ve gotten (some complaints are even really recent), I don’t think I’ll be using Spruce unless absolutely necessary. I do hope my judgement is proven wrong so I can change my rating and view on the company. Will update when and if their services are used.
Developer Response ,
Hi there! Thank you for bringing this to our attention! This is indeed a bug in our system. We are in the process of releasing a fix. Please look out for an app update no later than the end of this week to resolve this issue. In the meantime, our customer service team is available at firstname.lastname@example.org to help you get any services scheduled or answer any questions. We hope we can serve you soon!
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- Spruce Services, Inc.
- 39.8 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Age Rating
- © 2021 Spruce
With Family Sharing set up, up to six family members can use this app.