Trace Teams 4+

I can’t figure out how to add my kids name to her player #. The webpage is clunky. You have to press the mute off every time you watch a video. It just doesn’t work well in a cellphone. I tried to watch on desktop computer and I couldn’t log on because my subscription would transfer over even after I logged on. Also with the subscription thru the parent page only I can watch the videos but my kid can’t on their account so what ….I guess I have to pay double.

the app allows on-the-field set up of the Trace video camera. it provides instructions with pictures to guide you through the process, which makes it so easy that anyone could record a game on their first try. they also include a way to get urgent ‘on-field support’ if something goes wrong, and their customer support is the best out there. a very helpful FAQ section is also accessible through the app.
Trace automatically separates out several playlists which gives the option to easily watch individual player clips (the first thing we watch after filming a game are all of my daughter’s plays), or tactical moments from the game (the second thing we watch are all the goals scored, then our ‘touch chains’). you also have the option to watch the full game and the players can save and easily share their favorite soccer clips with coaches, family members and friends or to social media.
we have used Trace for the entire spring season and our families and players love it!

Let me start with the fact that if you have a game at 3pm and you set up at 2:30 it doesn’t place a hold, it will start recording since that time and then you get a email complaining for start recording in advance. The recent updates are horrible, now you must have a membership to watch the game, or if there is a way to send to a friend we can’t figure that out anymore. It used to be extremely simple.

Also I feel like an IT person every game I have to upload. I use to connect and download and no problem, but lately it’s always asking to push the update. Not uploading correctly and not uploading when plugged. I am not an expert, but I am savvy and handle technology ok.

Also I am a manager in all academy teams and I can’t watch the games for my children let alone the other teams. It only allows me to do that using the login were my boys are. I had to add my family email and work email for the app to work. That was recent. I used to brag about TRACE but no more. Customer service it’s good, but all via email and I feel like every day I am writing and sometimes I can’t even get it solved.