The app's promotion sounds impressive, but the actual experience falls short. It claims to support multi-device synchronization, yet my iPhone and iPad often fail to sync properly, forcing me to import accounts manually each time. The Google Authenticator import feature is also unreliable—I had to try several times before it finally worked. While the interface looks native to Apple’s system, the overall operation feels sluggish and not as smooth as expected. The offline usage is a nice idea, but I’ve had multiple instances where the verification codes didn’t update correctly, which defeats the purpose of reliable two-factor authentication. For the price, I expected a much more polished and dependable app. Unfortunately, the features don’t live up to the promises in the promotion, and the user experience needs significant improvement.
Hi there, thanks for your detailed feedback! We’re sorry to hear that your experience hasn’t matched expectations. Based on what you’ve described, it sounds like your devices may be using different vaults, which can prevent proper syncing. In the Authenticator App’s Settings, in the Help section, you’ll find a guide titled 'How do I check if I’m using the same vault on each device?' This includes steps to check and links to help you get everything working as it should. If you run into any issues or need help along the way, please don’t hesitate to contact us at support@2stable.com with details about your setup. We’re here to help and want to make sure the app works reliably for you!