Withings Health Mate 4+

Waste of money and zero support

I purchased ths item for my husband, I already use their scale. I have multiple problems, the first of which is that their customer support is next to nothing. When they can’t fob you off with stock, copy and paste, replies and they stick with it long enough to actually read your problems, well, then you are not any better off. I’ve long since abandoned the use of the blood pressure monitor, since it is quite useless for the purpose it was purchased, taking blood pressure and recording it wirelessly.
Simply does not work.
Now the scale has been successful in weighing us both. Unfortunately, it has no ability to differentiate between people who are close to the same weight, like my husband and I, even though I always select my name at weighing. Again, after constant effort to attempt to get customer service, they just stopped communicating with me. I guess customer service is not their thing once they have your money.
Now the app has removed the week display, or should I say, it’s gone from mine, I’m trying customer service again today but I’m quite honestly very much less than optimistic that I will have my problems addresses anytime soon, if at all.
There’s lots of products on the market that do what these items are ‘supposed’ to do. Vote with you feet and walk away from Nokia/Withings products and save yourself the headaches I’ve been through.

Developer Response ,

Hello, thank you for your detailed feedback. I'm very sorry to hear that you felt that way. We do everything we can to provide our customer with a positive experience and we fell short this time. I would like to invite you to contact our customer support team at https://within.gs/t/671632e9 to get immediate assistance to these concerns. I appreciate your feedback as it helps us in making changes and improvements to our products, apps, and processes. Thank you and have a nice day! - Cherrie, Withings Customer Service

I have questions

I generally enjoy the app and started using it primarily because we got a smart scale. One thing I haven’t been able to figure out since I upgraded from my old iPhone 6 to a 13 mini: The daily BMI% figures are no longer available on my new phone and I can’t find anything that says why it’s not. When I go to “Customize the screen”, the option for BMI is there. But it doesn’t show up on my phone. And since I wear glasses (and weigh myself with them off to make my weight results accurate) I cannot see the readings on the scale and have to wait until they appear on my phone.

Sometime ago I also started using it to capture the stats on our nearly daily walks, because it gives me more info than my pedometer, mainly steps but also the distance covered and the duration. Most of the time the app captures the data, but sometimes it’s as if the walk never happened. I find it frustrating not to be able to count on consistency. I also have started to manually enter my rowing sessions, however sometimes those also disappear after I’ve entered and saved the info.

Anyway, just a few frustrations, but I’m happy to finally have found a scale that weighs in one-tenth pounds instead of the usual two-tenths. I’m small and small increments matter more to me than it does to others I would imagine.

Developer Response ,

Hello, thanks for your feedback. I'm sorry that you're no longer seeing your BMI on the app. You can check for the BMI data when you tap your weight on the app and under the Weight Breakdown, you should see the Body Mass Index. This change is due to the rebuilding of Health Mate's interface. Not to worry as I've shared your comment with our UI/UX team for consideration. About the steps and activity data, if you have a Withings device, I invite you to select your product on the list here https://bit.ly/3TrLsIa for the available troubleshooting you can follow. If you need further help, kindly contact us at https://within.gs/help. Take care — Toni, Withings Customer Service

Great Idea, needs some work

I adore this product for its sleek lines how easy it is to use and how it looks when I’m wearing it. Yes, it counts steps lower then other step counters but I am just looking for a baseline and day to day progress so once I had a month in that wasn’t an issue. My reason for choosing the model I did the Steel HR was for heart rate and sleep tracking and here is where I am constantly feeling somewhat disappointed. I love this feature and the HR monitoring seems to do well. The sleep tracker however needs some major improvements, when it’s working it’s fantastic but you can’t really track sleep if it doesn’t even pick up you’ve slept 2 or 3 nights a week OR doesn’t record sleep activity until after the first time you’ve gotten out of bed to use the bathroom at 2 am. I’ve looked at all the fixes and reasons this might occur and none of them make sense to me. I don’t shake my arm wildly after I get into bed and often wake 3-4 hours after going to sleep in the same position I fell asleep, yet the tracker does not record. More frustrating is when it fails to record a night at all. It keeps record of my sleep heart rate, why is it not giving me sleep data? So I love it’s sleek design, it’s exercise features, and much of what they are trying to do but it’s more a a parlor game then a health gadget at this time. It does have a clock and the ability to get notifications is a huge plus. Fix the sleep tracking and it’d be a 5 star.