Send & Receive Fax App- iFax 4+

The app is great, the in app credis, not so much...

I love the app, the UI is easy-easy.

It hiccups sometimes with the in-app purchase- endless spinning wheel -I logged in then opened it from the app store, then it worked fine. BUT---

THEY NO LONGER OFFER THE $2.99 for 84 credits option- So, "Crowded Road" please remove it from this app preview examples -OR - better yet, bring something like it back.

The options go from .99¢ for 15- really? It takes 8 credits per page - so you'll always have leftover credits and need to buy more - and that's fine, I don't even mind 41¢ a page. But how about it? That middle option was great.

At one point I changed my mind from buying the $9.99 for 200 credit option. The app asks, "why?" And I said, "Too expensive." And the app asks, "Woud you like a 10% discount?" - or something similar, and I said, "Sure."
I never saw the option for 10% pop-up. I only needed to fax 2 pages, so now I have 14 extra credits, enough for a-page-and-a-half.

Sigh.

Even with that oddity, the app works great and is super convenient when needed.

“Free for 7-Days” Not So Free

Not very impressed - the app provides no ability to include your own Fax cover pages (can’t use our company’s fax templates) - you have to use theirs. Additionally, the “Unlimited Free for 7-days” promotion isn’t exactly true. I tried sending a 9-page fax for my first use of the system, and got an error message saying I had exceeded the “Fair Use” clause, and either needed to buy additional credits, or wait until next month to try it again. Really?!

The App-based user experience is poor - the interface is small, and as others have stated, the “Add Credits” screen does not make sense. You are shown a set of circles with numbers inside, and a summary of the cost per page. No explanation that the numbers in the circle are pre-paid credits - with a corresponding breakdown of the cost-per-page at the different pre-paid price points. Eventually you figure it out - A ha! I get it. If I only buy 85 credits, it will cost me $2.99, which equates to $0.22/page. The more credits you buy, the cheaper they are per-page. Visual cues would have been helpful.

Now that I have paid for my “free” fax, I am cancelling the account and deleting the app. It’s a great idea - just wish they would have taken it all the way across the finish line.

Developer Response ,

Please email us directly at support@ifaxapp.com so we can immediately help!

Works Like A Charm, Send and Forget

I seldom send faxes and without an app, sending one would be a huge pain. This app allows me to create/scan/annotate a document with no muss, no fuss, just prepare a cover sheet, drag the file you want to send to the attachments area, review your fax and when satisfied, hit send and forget about it. In a minute or two, it’ll confirm both the sending and the receiving. Easy, simple, fast.

I got this app a couple of years back and it’s worked so well for me I haven’t tried or even looked at any other apps. I should say that I’ve never received a fax, nor do I ever expect to, and I am a very, very occasional user, maybe five faxes in a year. High-volume or business users might have a different outlook, but I don’t think this app is intended for those users anyway.

There might have been fancier apps that have come along - more bells and whistles perhaps - but I don’t think there’s a simpler, more satisfying app to use for that occasional fax.

Developer Response ,

Thank you for your feedback!