Dear Summarify Support Team,I am writing to express my deep disappointment and frustration with my recent experience using the Summarify app. I had high hopes for this tool as a means of conveniently summarizing lengthy texts, but my encounter with it has left me utterly dissatisfied.To my disbelief, after just one paragraph of summarization, the app abruptly halted and demanded that I upgrade to the pro version in order to access the full functionality. This is not only inconvenient but also misleading. Nowhere during the initial setup or usage was I informed that the free version has such severe limitations. It is absurd that users are lured in with the promise of a helpful summarization tool, only to be held hostage by an unexpected paywall.Moreover, to add insult to injury, the one paragraph I received was riddled with inaccuracies. How can I trust the credibility of a tool that fails to provide accurate and reliable information even in its limited output? It is disheartening to see such a fundamental flaw in an app that claims to enhance productivity and efficiency.I strongly believe that users should be given the opportunity to evaluate the effectiveness and accuracy of the app before deciding to invest in the pro version. The current strategy employed by Summarify feels misleading, deceptive, and ultimately undermines user trust.I implore you to reconsider your approach to the free version and provide a more transparent experience for your users. The provision of a more comprehensive trial or a fairer system of limitations would greatly contribute to restoring confidence in Summarify as a reputable summarization tool.Regrettably, based on my encounter with the app, I cannot in good conscience recommend Summarify to others. I hope that you take my feedback seriously and make the necessary improvements to enhance user experience and restore faith in your product.
Hi,Firstly thanks for your thorough and thoughtful feedback.I'm still working out the best approach for the free version of the app, as the it uses ChatGPT for summaries each summary request cost money, currently due to the limitations of the AI videos have to be broken into chunks around 10mins each and then summarised, each chunk is a new request and cost money, this is why the free tier currently only supports “1 chunk” before stopping. However now that I have more data on API costs and your feedback I’ll update the app ASAP so free users can get complete summaries for any length of video.I am working on another update that will improve summaries for larger videos and be able to summarise videos of 40mins or more before chunking.Additionally for the free tier currently, users get 25 free summaries when they first install the app and then additional summaries each week, which I believe is fair given the cost of the API.As far as the inaccuracies the app relies on the transcripts being accurate as well as the AI interpreting the summaries correctly, often YouTube will automatically generate transcripts for YouTube videos and these are not always accurate. If you could please reach out to me via the support page and send me the video I can do further testing.Thanks again for your feedback, please check back soon for new app updates.RegardsAndy