YourMechanic 4+

My mechanic my car

I will always call these guys what a great service seriously they are so good i could not believe it they come on time they are very prepared snd get right to work they assure you your in good hands. as I was-my alternator was put in in record time it goes to show you an auto shop my car wouldstill be there waiting to be seenand labor charges for it would have been doubledI’ll never call anyone else you have to try it .it’s amazing i would never give a review On anything but this needs to be made viral and im going to spread the news there us a new mechanic in town there awesome

Warranty/Customer Service

So I had my starter repaired two months ago and I’m having issues with it. There is now a delay when I start my car. Since I knew there was a warranty I called and spoke with a representative and they were not helpful at all. I explain to them the situation and they told me that they will schedule someone to take a look at my car and if it’s not the starter and it’s something else they are going to charge me $155 for a diagnostic. If something is under warranty and you’re having issues I believe that they should take a look at it complimentary.
I even asked not to even get the diagnostic just to strictly check my starter and if it’s not the starter then I will figure out what to do on my end but I did not want to pay an additional $155 for a diagnostic test especially after they did one two months ago prior to them repairing my vehicle. I was transferred to the warranty team and that representative that I spoke to was very rude and not compassionate at all and said there was nothing he could do and that it’s their policy and they’re not going to waive the $155. I am very dissatisfied with their service and the way I was treated over the phone was uncalled for. I will no longer be using their services. Especially after they mistreat their customers and are very rude

Horrible service beware

I would strongly recommend you stay away from these people they messed up my power steering pump it’s been a week of me not being able to go to work and when I contact them they ignore me I asked for a supervisor and I get a warranty department person it takes 24 to 48 hours to speak to a supervisor and then they don’t do anything for you due to the incompetence and horrible workmanship of the mechanic there’s power steering fluid all over my engine on the property floor and they don’t want to rectify the issue they asked me for pictures but for nothing cause I yet to speaking to someone it’s been 2 weeks and nothing while I sit at home and loose money please I would ask you not to use these people they lie about their mechanics experience when you call the office you get the same people and they change their names it’s ridiculous again heed my warning do not use this service it’s bad more than bad it’s a scam they give you re manufactured parts rather than new ones and charge for it as new your better off going to a garage where you know if they mess up you can get them to correct it these people play games trash absolute trash

Developer Response ,

We're sorry to hear this. Please let us know how we can improve our service as we hope to serve you again! You can contact us at 1-888-919-1384 so we may assist as soon as possible.