Stripe Dashboard 4+

FEEDBACK ON NEW UPDATE

I LOVE using Stripe and they’ve been a continue blessing for our business. However, the new app update replaced the payout screen with “estimated future payout” rather than providing the actual estimation on those future payouts. This is a bit undesirable as the one thing I enjoyed the app OVER the dashboard was the fact that you could see the estimated future payout “date” on your overall balance rather than the only in flight payouts. It was just more enjoyable when you could see the payout estimate for FUTURE (over a day or two) payouts... If they’d change back to the old format with a color change like they did, I’d be happy. Thanks Stripe! Hope this feedback makes a difference. Love your services overall though. No complaints, just a cosmetic change I miss now that it’s gone... TL:DR - Maybe I can’t see it or am ignorant, but I can’t find the estimated payout date on future payouts over a day or that isn’t in flight already...

MOST INCOMPETENT FINANCIAL INSTITUTION

STAY AWAY FROM this platform at all costs. There was an issue with matching names between my stripe business account information and my business bank account. I continued to submit supporting documentation multiple time (over 5 times) and instead of calling me to let me know what was it that they were specifically looking for, they kept and continue to decline the document without further explanation. I have contacted their costumer support personnel, which were very polite and had all intentions to help, they were unable to help resolve the issue due to lack of proper training and being inadequately equipped or supported by management. I honestly believe this company is scam and does not actually have licensed accountants to help resolve taxation issues. Why? Well the answer I was given by the rep didn't make sense and didn't sound legitimate. I was told that the name of the business name on the SS4 form given by the IRS didn't match the one on the bank account - which it did - just the bank account didn't have my own name on it because it's a business account and do business as XYZ but it clearly stated I'm the bank account owner.
Here we are there weeks later and they're still holding my payout s hostage even after providing proper documents and contacting them multiple times. I'm still waiting on management phone call.

Developer Response ,

Hi there—we're terribly sorry your experience has been less than positive here. Can you please email us at heretohelp@stripe.com with the subject line, iOS review and we can investigate this further for you?

Scam alert pls don’t use stripe or you will be regret

Scam alert I wanted to share my recent experience with Stripe, and it has been nothing short of a nightmare for my international electronic parts business. I hope my story can serve as a cautionary tale for others. I've been using Stripe for payment processing, and everything was going smoothly until they suddenly halted my account after collecting $6.2k in payments from my customers. They requested my ID for verification, which I promptly provided. However, it didn't end there. They asked for my company paperwork and tax filings, and I complied with all their requests. To my shock, they decided to close my account completely and refunded the entire balance to my customers. This left me in a terrible situation – I had already shipped the parts, and now I can't get a hold of my customers. The total loss to my business is 6.2k, and the impact is severe. I'm sharing this story to caution fellow business owners about the potential risks of using Stripe. It's crucial to be aware of the challenges one might face and consider alternative payment processors. If anyone has advice on how to handle this situation or recommendations for reliable payment processors, I'd greatly appreciate it. Stay safe and vigilant in your business dealings. I will fill a complaint in BBB - any advice besides doing so to correct the situation?

Developer Response ,

Sorry to hear about any frustration—in order to maintain regulatory compliance we do have a rigorous verification process. That said, if you're still encountering trouble with this, please reach out to heretohelp@stripe.com so we can take a second look. Thank you.