Proton Mail - Encrypted Email 4+

This application gets a lot of things right. The service blocking trackers is a wonderful future that is welcomed for someone like me who values their privacy. There are some things that the app is missing that I hope there are added in the future. The ability to choose which maps opens when you click on an address would be great. Also being able to add an email address from a third-party service through the application would be wonderful as well, instead of having to go through the website on a browser to add the email. I do also wish that there were more customization options for the layout of the app. As well as selection of colors. I like that there is a dark mode however, I wish there was an actual dark mode option for OLED screens. these are more of quality of life improvements than things that are needed in the app however, I think that the app itself and the functions and services are provides are more than adequate and definitely worth the price.

EDIT: Apparently you can a third party email to this service, but only if you’re paying for a business account… If you’re paying a premium for this service that should come as a given, not something locked behind a larger paywall.

Hi! Thank you for your suggestions! We’ve passed this directly to the team. 🙂 If you have any additional suggestions on what we can do to improve, please feel free to contact us at https://proton.me/support/contact to let us know. We always appreciate our community’s input.

Adding a third-party email is only possible through the Proton Bridge app and it's currently available to all paid subscribers: https://proton.me/mail/bridge

The Protonmail service it self is mostly good. However this app has severe usability problems. I'm writing this as someone who's trying to move away from Gmail towards something more privacy focused. And the Protonmail service is indeed great in that respect. But I wish the developers would try to take some UI/UX lessons from Apple Mail and Gmail. For example, archiving multiple messages is unnecessarily difficult. After selecting one or more messages, the user has to select the Move To Folder option, then touch the Archive folder, then touch Done. In Gmail, archive is a top-level option the user can touch immediately after selecting one or more messages. Am I just completely out of touch to expect that archiving a message is a common action? More common than deleting, tagging or marking as read/unread? Another annoyance is the unreliable behavior when responding to notifications. One would expect that when notified of a new message from the iOS notification tray, the user would be directed to that new message after touching the notification. This happens about 50% of the time. The other half of the time you're often stuck in a loading screen. I've simply started to work around the problem by dismissing the notification, and then manually launching the Protonmail app to find and view the new message. It boggles the mind that what should be a critical user path should be so buggy.

Thank you for sharing your feedback with us! We have forwarded it to our team internally, so it can be taken into further consideration. In the meantime, we can suggest using the 'Swipe to archive' feature.

Regarding your report about opening a message from a notification, can you advise us if perhaps you have FaceID enabled? If that is the case, try switching it off to see if this will make a difference.

I’ve been using the app off and on since August 2021, but not as my primary. Then one day out of the blue it logged me out and said “Your session has expired because you have been inactive for awhile or because it has been revoked”. Great. I tried my password, but it no longer works, I guess they erased it with their recent update and or reset it? I do not have MFA or another security email associated with it. When I reached out to them for help they asked me many questions and I answered to the best of my ability. One of which was what was in my sent folder, I told them and another was what time I last logged into the app. Very odd questions, I have no clue the last time I logged into the app, I would not have the precise time and further more I don’t logon into it, I just touch the app! They refused to help me. They stated, “We regret to inform you that the answers you provided were insufficient to validate your account ownership”. I get it, it’s a security thing and in some ways my fault for not setting up more security measures, but I’ve given them a lot of details, what’s in my inbox, deleted and sent folder, also when I downloaded the app for the first time. Still nothing, with no way to help me. Now I have to change my email on a lot of my accounts yet again which you can see in my email box that they asked about. One of which, Dominos I won’t be able to, goodbye to my points for a free pizza and good bye Proton unless you can assist a hungry man out.

We are sincerely sorry for the inconvenience this might have caused you. Please note that we have certain security procedures when it comes to account recovery. We need precise answers to the security questions so we can confirm the ownership of the account. Please try to provide the correct answers in the support request so we can help you regain access to your account.